Branch Administrative Assistant III

About the role

The Branch Administrative Assistant III supports the branch office by performing a variety of administrative tasks, including customer service, document preparation, and clerical duties.

Responsibilities

• Provide clerical assistance to Processors, including completing special projects, compiling reports, and ordering necessary documents.
• Complete loan file audits, ensuring accuracy and completeness of files.
• Print and mail disclosure documents as needed.
• Maintain and reconcile appraisal and credit report invoice discrepancies.
• Answer incoming calls, provide customer service, and distribute incoming mail and packages.
• Assist with coordination of events, meetings, and conferences, and prepare meeting materials.
• Perform general clerical duties such as photocopying, faxing, and filing.
• Create and update forms for efficient file management.
• Coordinate with IT helpdesk to troubleshoot basic office technology issues.

Requirements

• High school diploma or equivalent, with a minimum of four years' experience in an administrative assistant role.
• Prior experience in Mortgage lending, Finance, or similar fields is preferred.
• Ability to type 60-70 wpm and proficiency with data entry, Microsoft Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills, including strong attention to detail.
• Self-motivated and able to manage multiple priorities simultaneously.

Qualifications

• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Ability to organize and manage multiple priorities simultaneously.
• High school diploma or equivalent preferred.
• Four years' experience in an administrative assistant role preferred.
• Prior experience in Mortgage lending, Finance, or similar fields strongly preferred.
• Prior experience processing or originating loans helpful and strongly preferred.

Supervision

Intermittent to low supervision required, depending on experience.

Physical Requirements

• Work is primarily sedentary: general office mobility.
• Frequent use of computer keyboard and mouse.
• Adequate manual dexterity to perform tasks.
• Regularly required to accurately perceive, distinguish, and interpret information received visually and through audio.

Environmental Conditions

Office environment – no substantial exposure to adverse environmental conditions.

Benefits

Includes medical, dental, vision, life insurance, AD&D, LTD, and a 401(k) with employer match.

Company Information

Guild Mortgage Company is an Equal Opportunity Employer. Compensation is influenced by a wide array of factors including local and federal minimum wage requirements, education, level of experience, and applicant's geographical location. Target Salary: $40,000 - $41,600.