BPS Practioner Healthcare

Healthcare Practice is a global, domain-led organization responsible for shaping healthcare-aligned solutions and driving market growth across payer, provider, and regulatory segments. Our offerings are designed to be Industry Relevant, Regulation Ready, Scalable, AI-enabled, and Outcome Focused. The team plays a pivotal role in connecting strategy, sales, and delivery by translating emerging healthcare market needs into differentiated solutions that deliver measurable business value. It is a 15,000-person organization with half a billion in revenue.

Global Delivery Centers: US, Philippines (Cebu, Manila), India (Mumbai, Kolkata, Jaipur, BHDC, Noida, Bangalore)

About the Role

The BPO/BPaaS Healthcare Executive will lead the Payer, Provider, Medicare, and Medicaid business across global delivery centers, with full P&L ownership, solution alignment, people leadership, and strategic growth responsibilities.

Responsibilities

• Understand IT product lifecycle and build/enhance product strategy aligned to future regulatory and client needs.
• Govern and scale differentiated BPaaS and AI-enabled solutions across Enrollment & Billing, Claims, Provider Lifecycle, Clinical & Care Management, and Customer Service.
• Ensure offerings remain competitive, compliant, and outcome-driven.
• Incubate and industrialize solutions that improve efficiency, quality, and member/patient experience.
• Own end-to-end P&L for the Payer and Provider with Medicare & Medicaid business.
• Drive revenue growth in line with industry benchmarks.
• Identify new opportunities for expansion, margin optimization, and transformation-led growth.
• Strengthen competitive positioning in large healthcare pursuits.
• Build and develop high-performing leadership across global delivery centers.
• Create an agile, empowered, and domain-led culture.
• Mentor emerging leaders to strengthen succession pipelines.
• Define and execute strategic priorities for Medicare and Medicaid offerings.
• Track and respond to evolving healthcare trends including Medicare/Medicaid regulatory shifts, ACA, and Value-Based Care models.
• Align investments and capabilities to industry direction and client transformation needs.
• Represent the Healthcare business across analyst engagements, RFP pursuits, and industry assessments.
• Support M&A, partnerships, and capability expansions aligned to healthcare strategy.
• Strengthen the organization’s perception as a trusted healthcare transformation partner.

Requirements

• 20+ years in the Healthcare industry with deep expertise in Medicare and Medicaid.
• Proven leadership in BPaaS and platform-led BPS delivery.
• Strong knowledge of IT products and product development lifecycle.
• Experience leading multi-geo delivery models (India, Philippines, US).
• Strong understanding of modern technology-led transformation including AI and GenAI.

Pay

The expected compensation for this role ranges from $240,000.00 to $375,000.00. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Benefits

• Full range of medical and dental benefits options.
• Disability insurance.
• Paid time off (inclusive of sick leave).
• Other paid and unpaid leave options.