Box Office Ticket Seller (Seasonal Part-Time)

Description

The Box Office Ticket Seller at Circuit of The Americas (COTA) is responsible for handling Will-Call window duties, assisting customers with venue information, processing ticket payments, and maintaining a clean appearance. This position is seasonal and part-time.

• Handles Will-Call window according to procedure, or other related duties assigned by supervisor
• Affords assistance to customers regarding event availability, pricing, seat selection, scheduling, and parking information
• Supports patrons in locating mobile tickets and resolving issues related to mobile tickets in collaboration with a ticketing supervisor
• Processes ticket payments
• Maintains a professional and clean appearance

Requirements

• Computer Skills: Fully comfortable using web-based customer service software and mouse control at a fast and accurate pace with multiple click/drop-down selections within each screen of the ticketing software
• Interpersonal and Communication Skills: Exceptional ability to work with different personalities in a fast-paced environment
• Stress Management: Ability to maintain a positive attitude while working in stressful situations
• Professional Appearance: Maintain a professional appearance
• Availability: Must be available to work evenings, weekends, and holidays as dictated by events (especially race weekends)
• Background Check: Must be willing to undergo background and drug test

Physical Demand & Work Environment

• Standing, sitting, using hands to handle, or feel, reaching with hands and arms
• Lifting and/or moving up to 25 pounds
• Squatting, bending, twisting, pushing/pulling
• Standing/walking for long periods
• Noise Level: Usually moderate but can be loud during events