Part-time Seasonal Box Office Associate (September to May)

Duties And Responsibilities

• Answer Box Office phones and provide positive customer service experiences to all patrons during NWS and other performances as assigned
• Handle ticket sales and any other patron transactions at the Box Office window
• Process ticket orders in the Tessitura database according to set standards
• Provide customer service at NWS and other performances assigned
• Participate in outbound phone campaigns as assigned by Director and/or Box Office Manager
• Perform basic data input projects as assigned by Director and/or Box Office Manager
• Respond to VIP, Subscriber, and patron inquires
• Maintain general Box Office email inbox and voicemail
• Perform other job-related duties as assigned

Qualifications

• High School Diploma or GED and a minimum of one year customer service experience, preferably in a box office setting
• Interest in orchestral music and/or music education
• Fluency in English required; fluency in Spanish preferred
• Some database and/or ticketing software experience; Tessitura experience preferred
• Ability to work onsite at New World Center
• Ability to remain calm during challenging situations and to diffuse difficult interactions with courtesy and professionalism
• Ability to interact positively and sensitively with a wide variety of personalities
• Strong verbal and written communication skills
• Superior time management and prioritization skills
• High degree of organization and attention to detail
• A collaborative and team-focused work style
• Ability to work with minimum supervision
• Excellent decision making and conflict resolution skills
• Passion for the mission of NWS and commitment to its values of community, respect, excellence, accountability and trust