Box Office Ticket Seller - Paradise Rock Club

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster sells over 620 million tickets annually for approximately 10,000 clients worldwide. Live Nation Concerts promotes more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses power strategic music marketing programs connecting over 1,200 sponsors with the 145 million fans who attend Live Nation Entertainment events each year.

About the role

This position supports the financial and customer-service operations of Live Nation’s Clubs & Theaters division, ensuring accurate cash handling, ticket sales, and night-of-show guest services.

Responsibilities

• Ensure compliance with Clubs & Theaters cash-handling policies and procedures.
• Balance and reconcile daily/nightly ticket sales.
• Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock.
• Support pricing initiatives such as Progressive, Platinum, Dynamic, Flex Pricing, Value Channels, and Special Ticket Offers.
• Distribute accurate daily ticket counts to Artist Representatives.
• Assist with internal Ticket Orders and Reports.
• Collaborate with Premium Seat Sales/VIP on nightly upgrades, primary inventory, and reports.
• Provide prompt, courteous, and knowledgeable customer service in person and over the phone.
• Facilitate night-of-show Will Call and Guest List operations.
• Troubleshoot night-of-show issues (transfers, barcodes, account issues, etc.).
• Coordinate with Guest Services/Operations on ADA requirements.
• Share knowledge of upcoming events and available upgrades.
• Demonstrate familiarity with event culture and genre.
• Maintain positive energy in all interactions.
• Perform daily operations on the Ticketmaster host system for sales and other tasks.
• Follow opening and closing shift procedures.
• Adhere to standards and processes for ticket types, ancillary events, and qualifiers.
• Maintain the call-center phone system, including phone menus and event calendars.
• Assist in maintaining Box Office cleanliness.
• Follow business-casual dress code policy.
• Update and modify spreadsheets (Ticket Stock Log, Vault Log, etc.).
• Collect, store, and track Lost & Found items as necessary.
• Assist Manager & Supervisor with any additional tasks as they arise.
• Cover 3rd-party venues offsite, including night-of-show management, staffing, and equipment needs.
• Ensure compliance with ADA ticket laws.

Requirements

• Knowledge of cash handling.
• Experience in phone and in-person customer service.
• Entry-level proficiency in Microsoft Applications (Outlook, PowerPoint, Excel, etc.).
• Flexible schedule (days, nights, weekends, and holidays).
• Tolerance of all cultures, music, and art forms.
• High School Diploma.

Preferred Qualifications

• Attention to detail in a multi-tasked environment.
• Experience in ticket sales.
• Background in live entertainment operations.
• Familiarity with the Ticketmaster host system.
• Ability to identify counterfeit cash and IDs.

Pay

$16.00 – $20.00 USD hourly, based on market location, qualifications, skills, and experience.