Box Office Ticket Seller
Position Summary
Wind Creek Event Center is seeking a part-time Box Office Ticket Seller to join its Ticketing Department. Reporting to the Box Office Manager/Assistant Manager, this position provides friendly and efficient customer service while assisting guests with ticket purchases, event information, and general inquiries.
Key Areas of Responsibility
Work collaboratively with Box Office leadership and fellow team members to support efficient daily operations and a positive team environment.
Participate in training and development opportunities to build knowledge of ticketing systems, sales procedures, venue policies, and customer service standards.
Demonstrate professionalism, accountability, teamwork, and exceptional guest service in all interactions.
Develop knowledge of ticket sales, premium seating, suite sales, group sales, gift card sales, and other available Wind Creek Event Center products and services.
Sell tickets for Wind Creek Event Center concerts, comedy performances, sporting events, and special events through the Box Office and other authorized sales channels.
Aid guests with ticket purchases, seating options, event information, pricing, accessible seating, and general ticketing questions.
Process ticket transactions accurately using Ticketmaster and other applicable ticketing systems.
Support ticket sales for premium seating, suites, group sales, and Wind Creek Event Center gift cards.
Maintain knowledge of upcoming events, onsales, presales, ticket offers, venue policies, and other information necessary to assist guests.
Provide accurate information regarding available seating, ticket prices, fees, event times, venue policies, and other event-related details.
Assist Box Office leadership with ticketing and administrative activities as needed.
Perform other duties and special projects as assigned.
Qualifications
High school diploma or equivalent.
Previous ticketing experience is not required.
Candidates new to the live entertainment industry as well as experienced Box Office Sellers are encouraged to apply.
Strong customer service, communication, organizational, and interpersonal skills.
Comfortable working with computers, point-of-sale systems, and learning new technology.
Ability to accurately handle cash, credit card transactions, and other forms of payment.
Ability to work effectively in a fast-paced, customer-focused environment.
Ability to work daytime and/or evening hours on a flexible schedule, including weekends and holidays as needed based on the event and Box Office schedule.
Ability to successfully complete all required pre-employment screenings.
Additional Information
The statements contained in this job description are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Employees may be required to perform other duties as assigned to meet the operational needs of Wind Creek Event Center.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or pregnancy.