Box Office Ticket Seller

Position Summary

This position is responsible for carrying out the day-to-day activities of the Box Office.

Hours of Work

Available hours will vary by week and will depend on event and on-sale schedules. Box Office staffing hours during the week on a non-event day are 9:45am-4pm. Event days will extend those hours. Weekends hours will vary by event, but can run all day. The majority of available hours will coincide with our event schedule; mostly evenings, nights and weekends and are important to the business. We are looking for someone that can work up to 10-20 hours per week, based on our event schedule, and have open availability for all Box Office operating hours. The number of hours that are scheduled per week are based on event schedule and will vary weekly.

Position Responsibilities

• Open and/or close ticket window as required;
• Sell and distribute will call tickets for Mohegan Arena events using Ticketmaster software;
• Reconcile daily sales reports and cash deposits;
• Answer customers’ questions promptly, courteously, and accurately both over the phone and at the ticket window;
• Keep a clean, well-groomed appearance, and organized work space;
• Maintain an energetic, professional, and polite relationship with co-workers, clients, and the public;
• Perform related clerical work and other special assignments as requested;
• Perform other duties as assigned

Qualifications

• High School diploma/GED; or a student currently enrolled in high school in pursuit of a high school diploma;
• Pass a HireRight Background Check in compliance with company policy;
• Basic knowledge of computer and point of sale technology;
• Previous Ticketmaster or venue box office experience preferred;
• Outgoing, friendly, and professional attitude for strong guest relations;
• Able to communicate effectively both verbally and in writing;
• Must be able to follow directions, but work independently when needed;
• Work well with others in a team environment in a high volume and sometimes stressful environment;
• Able to work most event hours which include nights and most weekends as assigned shifts dictate;
• Reliable transportation, punctual arrival, and consistent availability;
• Must practice safe work habits, follow all safety policies, procedures, and regulations, and complete any company-wide safety training and any additional job specific training;

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer

Legends Global/Mohegan Arena is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.