Box Office Ticket Seller

Job Summary

Join the team at Lubbock’s brand new, state-of-the-art performance venue. Buddy Holly Hall offers a wide variety of entertainment and events benefiting the City of Lubbock and surrounding communities. The Ticket Seller is responsible for selling tickets to the general public from the Box Office using Etix ticketing system, while providing general information to guests. This position requires working events, which occur mostly in the evening, nights and weekends.

Essential Duties And Responsibilities

• Aid guests at the Box Office Will-Call window and resolve all issues/problems
• Create an exceptional experience for all guests through a safe, clean, and friendly environment
• Familiarize self with the different venue layouts
• Answer questions regarding events, tickets, & schedules
• Balance monies at end of shift with supervisor
• Aid with the restocking of Box Office supplies
• Follow all operational policies and procedures for Box Office operations and Event Center
• Aid with concessions cash, balancing drawers, and preparing deposits

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Education/Experience: High school diploma or a general education degree. 2 years computerized Box Office experience is preferred. Preferred experience working with Etix ticketing or other ticketing system; as well as office equipment: copier, computer/keyboard, telephone, fax, and ticket printers.
• Skills & Abilities: Cash handling experience, Advanced knowledge of computerized ticket sales, preferably the Etix system but not required. Candidates must be computer literate and able to maintain a guest friendly, quality service attitude at all times. Excellent communication and problem-solving skills, Strong customer service skills and sense of public relations. Ability to follow oral and written instructions. Ability to meet high standard of cleanliness and appearance. Ability to work independently or with a team. Proven ability to attend to details. Bilingual in Spanish is a plus but not required. Proven job reliability, diligence, and dedication.
• Other Qualifications: Employee must have reliable transportation to and from work

Working Conditions

• Location: On Site at The Buddy Holly Hall, Lubbock, Texas
• The noise level in the work environment is usually moderate, however, during events, the noise level may be loud
• Physical Demands: Position requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets, money and receipts. Position also requires the ability to lift and/or move up to 25 pounds