Box Office Ticket Seller - Morton Amphitheater

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

About the role

We are seeking enthusiastic and detail-oriented individuals to join our team as Box Office Ticket Sellers for the upcoming season at the Morton Amphitheater. In this fast-paced, customer-facing role, you will be the first point of contact for our guests, responsible for processing ticket sales, will-call transactions, and resolving customer inquiries with efficiency and a positive attitude.

Responsibilities

• Financial / Cash Handling
  • Ensure compliance of cash handling policies and procedures
  • Balancing and reconciling daily/nightly ticket sales
  • Aid Manager/Supervisor in reconciliation of cash drawers and ticket stock
  • Aid Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
  • Distribute accurate daily ticket counts to Artist Representatives
  • Aid Manager & Supervisor in internal Ticket Orders and Reports
• Customer Service
  • Prompt, courteous and knowledgeable customer service both in person and over the phone
  • Facilitate night of show Will Call & Guest List Operations
  • Troubleshoot night of show issues (Transfers, barcodes, account issues, etc.)
  • Work with Guest Services/Operations on any ADA requirements
  • Provide knowledge of upcoming events & upgrades available
  • Provide positive energy
• Other Responsibilities
  • Daily operations on Ticketmaster host system for sales and other tasks
  • Following opening and closing shift procedures
  • Maintain call center phone system, and keep current all phone menus and calendars of events
  • Aid Manager & Supervisor in any tasks as they arise

Requirements

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• High School Diploma

Qualifications

• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ID’s

Skills

• Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Attention to detail
• Customer service skills
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience

Benefits

Equal Employment Opportunity: We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.