Box Office Ticket Seller

Position Responsibilities

• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance
• Responsible for in-person ticket sales using Ticketmaster for the performance hall and black box
• Handles Will-Call according to procedures
• Efficiently and courteously answer questions concerning event availability, pricing, seat selection, scheduling and parking
• Resolve guest complaints within scope of authority
• Able to work independently and handle most questions without assistance
• Performs other duties as assigned by the Box Office Manager

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Knowledge, Skills And Abilities:
  • Excellent communication skills as well as interpersonal skills to deal effectively with all business contacts
  • Able to take initiative and exhibit flexibility
  • Effectively communicate in English, both written and oral forms
• Ability to work flexible hours including evenings, weekends and holiday’s as needed
• Education and/or Experience:
  • High School diploma or equivalent
  • Six(6) months experience with customer service and cash handling
  • Previous experience in a similar type entertainment venue
  • Ticketmaster experience preferred