Box Office Supervisor| Part-Time | Tyson Events Center

About the Company

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About the Role

The Box Office Supervisor will provide supervision and training to all part-time Ticket Office employees as well as manage events. This position will assist in the execution and effective operations of ticketed events. A flexible schedule (nights, weekends, and holidays) and the ability to work independently are necessary for this position.

Responsibilities

• Provides leadership in the absence of the Ticket Office Manager
• Builds and runs reports and gathers sales information to provide to internal staff and promoters on event day
• Provides event and ticket information as required
• Provide excellent customer service and resolve issues promptly when dealing with internal and external clients
• Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
• Maintains an effective working relationship with co-workers, event promoters and the general public
• Answers phones and provides event information
• Assists Ticket Office Managers during events
• Assists in preparing ticket office statements and settlements with promoters as requested
• Assists at ticket window as needed
• Assist in the prevention of credit card fraud
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• 2-3 years of experience supervising others, preferably in a live event setting
• Knowledge of sales techniques and practices
• Ability to work independently and as part of a team
• Demonstrated ability to work with, motivate, support and involve employees in accomplishing goals and objectives
• Must be able to communicate clearly and concisely
• Ability to safely and accurately handle and account for large sums of money
• Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
• Excellent computer and data manipulation skills, including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
• Knowledge of Ticketmaster ticketing is highly desired
• Must be available to work a flexible schedule, including long hours, nights, weekends and holidays as needed

Pay

This role pays an hourly rate of $16.00 - $18.00.

Benefits

• 401(k) Savings Plan
• 401(k) matching