Box Office Attendant | Part-Time | Tyson Events Center

Position Summary

The Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at the Tyson Event Center/Orpheum Theatre. This role requires a strong understanding of the Ticketmaster system, event details, and venue seating configurations to assist guests with ticket purchases and inquiries.

Responsibilities

• Know and understand the operations of the Ticketmaster system.
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating).
• Know and understand seating charts and configurations.
• Perform transactions for all events on the ticketing system with efficiency and accuracy.
• Collect proper currency or credit card amount for the purchase of ticket(s) as well as give back the proper number of tickets and correct change.
• Communicate with and satisfy patrons with world-class customer service.
• Operate and answer phone calls and address patrons’ requests for information.
• Reconcile all funds received from ticket sales.
• Maintain confidentiality.

Qualifications

• Ability to multitask in a fast-paced environment.
• Familiarity with Windows-based computers.
• Possess excellent customer service skills.
• Experience working with the public and cash.
• Ability to work independently and as a productive member of a team.
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays, in addition to traditional business hours.
• Proven ability to work well with all levels of management.
• Strong analytical and problem-solving skills.

Benefits

Part-time benefits include a 401(k) savings plan and 401(k) matching.

Additional Duties

Additional duties may be assigned by the Box Office Director or Box Office Supervisor.