Box Office Manager, Ticketing & Box Office Operations
About the Role
Position Summary Wind Creek Event Center is seeking an experienced Box Office Manager, Ticketing & Box Office Operations to support the daily operation of its Ticketing Department. Reporting to the Director of Ticketing and VP of Finance, this leadership role oversees and participates in Box Office operations, supervises while being an integral part of the Box Office sales team, drives ticket revenue, maintains financial accountability, and delivers exceptional guest service while supporting more than 125 concerts, comedy performances, sporting events, and special events annually. Recognized by Pollstar in 2025 as the #2 Top-Grossing Club Venue Worldwide, Wind Creek Event Center is one of North America's premier entertainment venues. Located within Wind Creek Bethlehem Casino & Resort, the Event Center features a 2,000-seat theater and 3,500-capacity general admission club configuration, presenting an exceptional and diverse lineup of entertainment. Recent and upcoming performances include Kane Brown, Rascal Flatts, Diana Ross, Steve Martin & Martin Short, Sebastian Maniscalco, Gabriel Iglesias, Ali Wong, Killswitch Engage, Machine Head, Chevelle, and The Basement Yard Experience, showcasing the venue's unique ability to attract world-class concerts, comedy, rock, podcasts, legacy artists, and live entertainment experiences in an intimate setting. The ideal candidate is a collaborative operational leader with a passion for live entertainment, strong financial discipline, and a proven ability to develop high-performing, customer-focused sales teams.
Responsibilities
- Leadership & Team Development: Supervise, schedule, train, coach, and evaluate Box Office Sellers and Premium Sales Representatives. Recruit, onboard, mentor, and develop staff while fostering a culture of accountability, teamwork, sales excellence, and exceptional guest service. Establish performance expectations and coach staff on consultative selling, premium seating, suite sales, group sales, gift card sales, and customer engagement. Conduct performance evaluations and provide ongoing coaching and professional development. Serve as acting department leader in the absence of the Director of Ticketing.
- Ticketing & Sales Operations: Support management of the daily Box Office operations. Support the Director of Ticketing in building, configuring, testing, and maintaining events within Ticketmaster. Review event builds for accuracy, including seating manifests, pricing, holds, fees, offers, and ticket configurations prior to public onsale. (Ex. EVAL Review) Maintain announcements, presales, public onsales, ticket limits, offers, and VIP information within