Box Office Manager

We need to output HTML fragment with sections: Use

for section headings. No job title heading. No Job ID. Remove boilerplate. Keep substantive info. We need sections: About the role? The posting includes intro about company: "Legends Global brings a 360-degree...". That's about the company. Could be "About the role" or maybe "About the company". The instruction: use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include sections only if posting has real specific content. We have: - Responsibilities: "Essential Duties And Responsibilities" list many bullet-like sentences. We'll put under

Responsibilities

with

• each duty. - Qualifications: includes Education And/Or Experience, etc. Could be under

  Qualifications

  . - Skills And Abilities: under

  Skills

  maybe. - Benefits: "Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan." This mentions compensation and benefits. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state benefits package. It mentions salary but says "competitive salary, commensurate with experience" which is vague but still mentions compensation. However we should not create Pay section if it's just "commensurate with experience" (which is considered filler). The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So we should not create a Pay section because the only salary info is "competitive salary, commensurate with experience". That's filler. Benefits: we have specifics: medical, dental, vision, life and disability insurance, paid vacation, 401k plan. That's substantive. So we can create a Benefits section. - Schedule: posting includes WORKING CONDITIONS with schedule info: "Irregular hours and travel between facilities locally may be required Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on event schedules". That's schedule info. So we can create a Schedule section. - About the role: maybe we can include an introductory paragraph about the role/company. The instruction: Prefer a few substantive sections over many thin ones. We could combine company overview into a short

  before sections, not as a heading. Or we could make an About the role section with that paragraph. The intro includes: "Legends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. We are also the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!" That's substantive. Could be placed as a

  before sections, or under

  About the role

  . The instruction says use

  for section headings (e.g. About the role, Responsibilities...). So we can include About the role heading with that paragraph. We must not repeat the job title as a heading. So no heading "Box Office Manager". Good. We must not put Job ID/requisition numbers as headings. None present. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to drop the "To Apply: Apply at: ..." and recruiter contact, EEO statement, VEVRAA, etc. Also drop "NOTE: The essential responsibilities..." etc. Also drop "PHYSICAL DEMANDS" maybe? That's not a required heading but could be considered boilerplate? It's substantive about physical demands but not in the list of headings. The instruction: we can include sections only when posting has real specific content for it. Physical demands is specific but not one of the suggested headings. Should we include it? The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings, but says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That implies we should use those headings for those sections; other headings maybe not needed. Physical demands could be omitted as it's not required. Better to omit to keep to prescribed sections. Similarly "WORKING CONDITIONS" includes schedule and location etc. We'll extract schedule info into Schedule section; location maybe not needed. Could drop location. Thus final HTML:

  About the role

  Legends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. We are also the world leader in venue management and live event production, overseeing 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

  Responsibilities

  • Support the daily operations of the Box Office, providing direction, coaching, and support to the Box Office management team and ticket sellers.
  • Recruit, train, schedule, develop, and evaluate part-time Box Office team members, fostering a culture of accountability and exceptional guest service.
  • Ensure compliance with Legends Global policies, ticketing procedures, financial controls, and audit standards.
  • Build, manage, and maintain all ticketed events within the Ticketmaster Host, Archtics, or AXS systems, including event manifests, pricing, scaling, inventory management, holds, and on-sale execution.
  • Partner with promoters, talent buyers, and internal stakeholders to develop ticketing strategies, sales forecasts, and event configurations that maximize revenue and guest accessibility.
  • Oversee all ticket inventory, complimentary tickets, ADA seating, premium seating, group sales allocations, and internal ticket requests.
  • Manage daily ticket sales reconciliation, financial reporting, event settlements, and secure cash handling procedures while maintaining accountability for all Box Office funds.
  • Prepare and distribute accurate daily ticket counts, event settlements, revenue reports, attendance summaries, and other operational reporting.
  • Coordinate ticketing initiatives including fan club presales, venue presales, VIP packages, promotional offers, artist holds, and marketing campaigns.
  • Execute venue presale communications, including setup, distribution lists, and promotional coordination with Marketing and Event teams.
  • Manage ticket printing and distribution for sporting events, concerts, family shows, special events, marketing initiatives, and promotional programs.
  • Monitor staffing levels to ensure efficient labor utilization while delivering exceptional guest service during event operations.
  • Oversee Box Office operations before, during, and after events, ensuring efficient guest flow and resolution of escalated guest concerns.
  • Coordinate maintenance and troubleshooting of ticketing equipment and systems, escalating issues as necessary to minimize operational disruption.
  • Maintain accurate event documentation, archival records, and operational files in accordance with company standards.
  • Continuously identify opportunities to improve Box Office processes, operational efficiency, and the overall guest experience.
  • Supervisory Responsibilities: Manage Full- and Part-Time Supervisors, Cashiers, Ticket Sellers, and other Box Office staff.
  • Carry out supervisory responsibilities in accordance with Legends Global policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

  Qualifications

  Success in this role requires a passion for delivering exceptional guest experiences while leading a high-performing box office team in a fast-paced entertainment environment. The ideal candidate thrives under pressure, communicates effectively, adapts quickly to changing event needs, and maintains accuracy while balancing guest service, ticketing operations, and financial accountability. These qualities are essential to creating seamless experiences for fans, guests, promoters, and internal partners at every event.

  Education And/Or Experience: Bachelor’s degree in business, Sports Management, Hospitality, Accounting, or a related field, or an equivalent combination of education and experience. Three (3) or more years of progressive Box Office leadership experience in an arena, stadium, theater, performing arts center, or other live entertainment venue. Minimum three (3) years of supervisory experience leading full-time and part-time Box Office staff. Demonstrated experience using AXS, Ticketmaster Host, and Archtics ticketing systems required. Strong knowledge of ticketing operations, financial reconciliation, event settlements, inventory management, and cash handling procedures. Experience collaborating with promoters, touring personnel, sports organizations, and venue leadership in a live event environment. Working knowledge of ADA ticketing regulations and industry best practices. Demonstrates professionalism, dependability, sound judgment, and the ability to thrive in a fast-paced, high-volume environment.

  Skills

  • Advanced knowledge of Ticketmaster Host, Archtics, and computerized ticketing operations.
  • Strong financial acumen with experience in reporting, reconciliation, settlements, and cash management.
  • Exceptional guest service, conflict resolution, and relationship-building skills.
  • Proven leadership, coaching, and employee development abilities.
  • Excellent organizational skills with the ability to manage multiple events, deadlines, and priorities simultaneously.
  • Strong analytical and problem-solving skills with a high level of accuracy and attention to detail.
  • Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint.
  • Excellent verbal and written communication skills.
  • Ability to learn new technology and adapt to evolving ticketing systems and operational processes.
  • Ability to work collaboratively across departments while maintaining confidentiality and professionalism.

  Benefits

  Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

  Schedule

  Irregular hours and travel between facilities locally may be required. Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on event schedules.

  We need to ensure we didn't include any filler like "commensurate with experience" in Benefits? Actually we kept that phrase inside Benefits paragraph. The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. For Benefits we have actual benefits list, but we also included the phrase "Competitive salary, commensurate with experience," which is filler. However the section is Benefits, not Pay. The filler phrase is about salary, but it's still part of the Benefits paragraph. Should we remove that phrase? It's not required to keep; we could keep only