Box Office Manager

About the role

As Colburn prepares for the opening of its new performance facilities in 2027, this role presents an exciting opportunity to build and shape a new ticketing operation at a transformative moment for the institution. The Box Office Manager will play a central role in establishing systems and practices that support Colburn’s growing performance and rental activity, while helping to create a seamless, welcoming experience for audiences, strategic partners, and rental clients. This is an opportunity for a thoughtful, entrepreneurial ticketing professional to build an operation from the ground up and help define how audiences experience Colburn as it enters its next era.

Responsibilities

• Serve as the primary administrator of the Spektrix ticketing platform, including event setup, seating configurations, pricing, reporting, and user administration
• Responsible for accuracy of ticket-buyer records and ensure the integrity of the ticketing database; works with Philanthropy department to ensure accuracy of donor records
• Prepare ticket sales reports, attendance reports, forecasts, and other management reports
• Coordinate with Finance and Rentals to support ticket settlements, financial reconciliation, and revenue reporting
• Oversee box office operations for all Colburn venues and offsite venues as needed
• Establish and enforce box office policies and procedures
• Build a customer‑serviced focused team dedicated to creating a welcoming environment for audience members
• Recruit, train, supervise, schedule, and evaluate ticket office staff including a Box Office Supervisor and Box Office Services Associates
• Supervise and assist with all customer service calls for ticket transactions, including single ticket and subscription sales, group and student sales, promotional offers, and exchanges
• Serve as primary contact for box‑office related customer service issues; provide excellent customer service and resolve patron concerns in a professional and timely manner
• Coordinate with Events and Facilities to provide box office services for rental events
• Manage internal ticket buys
• Coordinate with operations team to manage credentials, wristband inventory and other related supplies
• Service comp ticket requests from faculty, staff, students, artists, press, and VIPs
• Share complimentary ticket offers from outside organizations with students, faculty, and staff
• Manage and fulfill charitable ticket donations, community outreach comps, and contest winners
• Maintain a thorough understanding of Colburn events, policies, and ticketing procedures
• Perform other related duties as assigned
• Work with the Marketing team to develop and implement ticket pricing strategies, dynamic pricing initiatives, promotional offers, subscription programs, flex package offerings, and audience development initiatives
• Monitor dynamic ticket pricing changes and make manual adjustments as needed
• Analyze ticket sales and attendance trends and recommend strategies that improve patron engagement and ticket revenue
• Support outreach and benefits for donors giving under $1,000 annually including early ticket access; partner with Marketing team to develop marketing campaigns encouraging gifts under $1,000 including add‑on donations to ticket purchases
• Manage distribution of tickets supported by philanthropic funds and coordinate with the Philanthropy department to report to and steward the fund donors
• Work collaboratively with Philanthropy and Marketing to leverage performances in support of institutional fundraising goals

Qualifications

• Minimum five (5) years of progressively responsible experience managing ticketing, box office operations, or audience services within a multi‑venue performing arts organization, university, or similar venues complex
• Experience administering an enterprise‑level ticketing platform (Spektrix, Tessitura, Ticketmaster, AudienceView, PatronManager, or a comparable commercial ticketing system)
• Strong customer service, communication, and interpersonal skills
• Experience hiring, training, supervising, and scheduling staff in a customer service or ticketing environment
• Basic understanding of box office reporting, sales tracking, reconciliation, and financial procedures
• Strong organizational and analytical skills
• Ability to collaborate effectively across multiple departments
• Proficiency with Microsoft Office, including Excel

Benefits