Box Office & Fanwear Internship

About the role

The Toledo Mud Hens and Walleye are seeking a fun, positive, and charismatic individual for their Box Office & Fanwear Internship. This 35-40 hours per week internship runs from Fall/Winter 2026-2027 and offers hands-on experience in retail sales and box office operations for both minor league baseball and hockey.

Responsibilities

• Service customers, vendors, promoters, and staff in a professional manner.
• Obtain general knowledge of Tickets.com and Point of Sale systems.
• Service and interact with customers on a regular basis to help resolve ticketing questions and concerns through all our various communication avenues including phone and email.
• Process ticket exchanges in accordance with the organization’s Exchange Policy.
• Achieve sales, productivity, and incentive goals.
• Assist the Managers with day-to-day operations and game day operations.
• Maintain above average mystery shop scores.
• Reconcile and appropriately closeout assigned workstation at end of each shift.
• Assist in maintaining the organization and cleanliness of assigned area(s).

Qualifications and Experience

• Must be currently enrolled in Sports Management or a related field.
• Comfortable with extensive fan contact in a fast-paced environment.
• Must be able to work at least 50% of all Mud Hens games.
• Experience working in a customer service role or setting. Previous ticket office setting or with the ProVenue ticketing system preferred.

Skills and Competencies

• Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
• Ability to communicate in a polite and friendly manner with a wide variety of customers.
• Comfortable with extensive guest contact in a fast-paced environment.
• Computer skills required, experience with Microsoft Office products.
• Strong organizational, written, and verbal communication skills.

Physical Requirements

• Ability to work a flexible schedule including evenings, weekends, and some holidays.
• Occasionally lifts, pushes, pulls up to 25 pounds.
• When working in the store, ability to spend entire shift on feet, walking around to assist customers, clean displays, and ring up their orders.
• When working in the box office, may be long periods of staying in a stationary position.
• Constantly operates a computer, register, and other office productivity equipment.
• Constant communication with customers, must be able to exchange accurate information.