Box Office Associate

Box Office Associate

Reports to: Director of Finance | FLSA Status: Non-Exempt | Classification: Part-time, Hourly | Pay Rate: $16.00 per hour

Responsibilities

• Provide a friendly and helpful customer service experience during the ticket buying process.
• Work directly with patrons in a forward-facing position under the Finance Director’s supervision.

Qualifications

• Experience with a ticketing point of sale preferred (UCPAC’s current system is VBO).
• Excellent computer skills.
• Friendly and calm customer service demeanor, both in-person and over the phone.
• Responsible and ethical money handling.
• High School diploma or General Educational Development (GED) equivalency required.
• Excellent communication and customer service skills, both written and verbal.
• Problem solving skills, including the ability to maintain composure during stressful situations.
• Ability to work and communicate effectively with people of diverse cultural backgrounds.
• Availability to work weekends, evenings, and some holidays.

Physical Demands

• Regularly required to talk and hear.
• Frequently required to sit, stoop, kneel, or crouch to reach supplies.
• Must occasionally lift and/or move a 15 lb. BOCA Ticket Printer.
• Specific vision abilities required include close vision for small print reading and long periods of screen time.
• Noise level in the work environment is usually moderate but occasionally loud.

House Associate

Reports to: House Manager | FLSA Status: Non-Exempt | Classification: On Call/As Needed/Part-time, Hourly | Pay Rate: $16.00 per hour

Responsibilities

Concessions

• Prepare concession stands with inventory to be sold to patrons.
• Maintain a clean concession area.
• Serve concessions to patrons, including alcoholic beverages.
• Sell merchandise.
• Handle and report all sales accurately and responsibly.
• Provide support to Front of House and client hospitality Back of House as needed.
• Follow all emergency protocols and guide audience members to exits in an orderly manner.

Usher

• Welcome guests in a polite and friendly manner.
• Check and scan tickets and direct guests to their seats.
• Distribute programs, brochures, and other materials.
• Inform guests about the location of restrooms, refreshments, and exits.
• Tend to guests’ comfort and assist them with any questions or problems.
• Assist patrons with disabilities or other impairments, as needed.
• Enforce event rules and relevant health and safety regulations.
• Ensure the lobby and facilities are neat and organized.
• Follow all emergency protocols and guide audience members to exits in an orderly manner.

Qualifications

• Concession or usher experience preferred.
• Ability to lift heavy items such as cases of water, soda, stanchions, etc. (25 lbs).
• Excellent customer service skills.
• Ability to work in a fast-paced environment while rotating between different posts on different nights.
• Available to work weekday evenings, weekends, and some weekdays and holidays.
• Must be 18 years of age or older due to the serving of alcohol.
• High School diploma or General Educational Development (GED) equivalency required.
• Previous experience working with the public in a customer service environment.
• Excellent communication and customer service skills.
• Problem solving skills, including the ability to maintain composure during stressful situations.
• Ability to work and communicate effectively with people of diverse cultural backgrounds.
• Responsible and ethical money handling.
• Ability to work a flexible schedule, including evenings, weekends, and some holidays.
• If hired, must complete a Food Handler’s Guide before being scheduled.

Physical Demands

• Regularly required to reach with hands and arms, talk, and hear.
• Frequently required to stand for long periods, climb and descend ramps/stairs in dim lighting conditions, and sit, stoop, kneel, or crouch.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus and see in dim lighting environments.
• Regular use of a two-way radio handset or headset.

Work Environment

• Occasionally exposed to outside weather conditions.
• Noise level in the work environment is usually moderate but occasionally loud.