Box Office Coordinator - Loew's Jersey Theatre

We need to output HTML fragment with sections: About the role? Actually we have "WHO WE ARE", "OUR COMMITMENT TO INCLUSION", "POSITION OVERVIEW", "RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE BELOW:", "QUALIFICATIONS:", "WORKING CONDITIONS:", "COMPENSATION AND BENEFITS:". We must use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map headings appropriately. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should use those generic headings? Or we can use headings that reflect content, but they gave examples. Likely we should use those exact headings when appropriate. However we must not repeat the job title as a heading. We need to include sections only when posting has real specific content. So we need to decide which sections to include: About the role (maybe from POSITION OVERVIEW), Responsibilities (from RESPONSIBILITIES), Qualifications (from QUALIFICATIONS), Benefits (from COMPENSATION AND BENEFITS), Pay (maybe from same), Schedule (maybe from WORKING CONDITIONS about flexible hours). Also maybe Skills? Not explicitly separate; qualifications include skills. Could combine. We must not include boilerplate like EEO etc. Remove that. We need to preserve all substantive information. So we need to include details from WHO WE ARE? That's company overview; maybe not needed as a section? Could be part of About the role? But they said "About the role" heading for section headings. Could use "About the role" to include position overview and maybe company info? But better to follow examples: Use headings like About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. We'll omit Requirements if not distinct. We need to embed content in

or

• . For lists, use
  • . For prose,

    . We must not include duplicated lines. Let's extract content: WHO WE ARE: description of HBSE, portfolio, etc. This is company overview. Could be placed under About the role? Might be better as a separate section? But they didn't list a heading for company overview. Could incorporate into About the role as a brief intro. However we must preserve all substantive information; we can include it in a

    under About the role. OUR COMMITMENT TO INCLUSION: could be part of About the role or maybe a separate section like "Inclusion". Not in examples; maybe we can omit as it's boilerplate? It's substantive but not required heading. Could include under About the role as a paragraph. POSITION OVERVIEW: description of role. That's About the role. RESPONSIBILITIES: many bullet-like sentences. We'll make a

    with each responsibility as
    • . QUALIFICATIONS: list of qualifications. We'll make
      . WORKING CONDITIONS: includes Work Environment and Physical Requirements. Could be under Schedule? Actually schedule is about flexible hours. Work environment maybe not needed. Could create a section "Schedule" for flexible hours, and maybe "Working Conditions" not in examples; but we could incorporate physical requirements into a

      under Schedule? Better to create a section "Schedule" for flexible hours and maybe a separate "Working Conditions" not required. But we can include schedule info under Schedule heading. COMPENSATION AND BENEFITS: includes pay range and benefits list. We'll create Pay section for pay range, Benefits section for benefits. We must not include headings with filler like "commensurate with experience". Not present. We need to ensure we don't include Job ID etc. Not present. Now craft HTML:

      About the role

      Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, Prudential Center in Newark, N.J., the Delaware Blue Coats, the Utica Comets and a variety of other sports and entertainment properties. Led by some of the best and brightest minds in the industry, HBSE positions itself as a pioneering and innovative global sports and entertainment business enterprise. We also strive to positively impact the local communities in which we operate through the powerful platform of sports. HBSE offers an energetic work environment built on collaboration, growth and a quest to excel in everything we do. As part of its portfolio, Prudential Center in downtown Newark, N.J. annually hosts more than 200 games, concerts, family shows and special events and is a top-5 ranked sports and entertainment venue in the U.S. by Pollstar and Billboard. It is home to the New Jersey Devils, a renowned NHL franchise with three Stanley Cup championships and a proud, passionate fan base. HBSE also owns the NBA’s Philadelphia 76ers, one of the most storied franchises in American sports, having won three championships led by some of the most iconic athletes in NBA history. At HBSE, we are dedicated to hiring the best talent from the communities where we live, work and play - across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.

      The Box Office Coordinator serves as the operational right hand to the Director of Ticketing and supports the day-to-day management of Loew’s Jersey Theatre ticketing function. This role helps lead the box office staff, event setup and maintenance, onsales, event-day execution, customer service, inventory controls, and financial reconciliation, ensuring accurate, efficient, and guest-focused service across all sales channels in a fast-paced, high-volume live entertainment environment.

      Responsibilities

      • Help lead daily box office operations, including in-person, phone, and email sales, with a strong focus on customer service, accuracy, and consistent execution of established procedures.
      • Assist with scheduling, training, coaching, and day-to-day supervision of part-time box office staff and ticket sellers; provide clear direction and escalate performance or staffing concerns to the Director of Ticketing.
      • Act as the primary onsite ticketing contact and make sound operational decisions within established guidelines when the Director of Ticketing is unavailable.
      • Build, scale, proof, and maintain events within Ticketmaster TM Host/TM1, including manifests, price levels, inventory, holds, offers, presales, delivery methods, and onsale timelines.
      • Conduct detailed quality-control checks before onsales and throughout the event lifecycle; identify and correct setup, inventory, pricing, and access issues before they affect guests or internal partners.
      • Monitor sales and inventory, process approved seat releases and kills, maintain holds, and flag sales trends, inventory concerns, or potential revenue opportunities to the Director of Ticketing.
      • Execute ticketing elements including guest lists, comps, house seats, and internal holds in alignment with established policies.
      • Coordinate with the Director of Ticketing and internal programming, marketing, finance, premium, and operations partners to implement pricing, promotions, presales, offers, and ticketing strategies.
      • Provide frontline support for patron inquiries, resolving issues and escalating complex situations as needed.
      • Complete daily sales reconciliation, event settlements, revenue reporting, and related audits to ensure financial accuracy, policy compliance, and timely issue resolution.
      • Serve as an event-day box office lead, overseeing will call and window operations, troubleshooting ticketing and scanning issues, coordinating VIP and guest-list needs, and serving as a liaison among the box office, guest services, security, promoters, tour representatives, and event staff.
      • Maintain accurate patron records and support CRM data entry, list management, customer communications, and reporting.
      • Ensure compliance with ticketing policies and controls, including ADA seating, accessible inventory, refunds, exchanges, transfers, ticket reprints, and fraud prevention protocols.
      • Prepare and distribute post-event reports, including paid attendance, scans, sales performance, inventory status, and event notes, as directed by the Director of Ticketing.
      • Maintain ticketing system accuracy, shared files, event documentation, and standard operating procedures, and recommend process improvements that strengthen efficiency and the guest experience.
      • Other duties as assigned.

      Qualifications

      • 2-3 years of ticketing or box office experience in a concert venue, theatre, performing arts center, arena, or similar high-volume live entertainment environment preferred.
      • Working knowledge of Ticketmaster systems, including TM Host and TM1, with experience building or maintaining events strongly preferred.
      • Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.
      • Excellent customer service and interpersonal skills, with the ability to handle escalations professionally.
      • Prior experience training, supervising, or serving as a lead for box office staff is preferred.
      • Ability to work independently, exercise sound judgment during live events, and communicate clearly with staff, guests, promoters, and senior leadership.
      • Strong understanding of ticketing operations, event builds, inventory management, onsales, event settlements, and financial reconciliation.
      • Proficiency in Microsoft Excel, Word, and Outlook.
      • Strong organizational and communication skills.
      • Ability to work flexible hours, including nights, weekends, and holidays, with onsite event coverage required.

      Pay

      The pay range for this position at commencement of employment is expected to be between $49,000 and $60,000/year. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

      Benefits

      • Medical/Dental/Vision/Flexible Spending Accounts
      • Pretax Transportation Benefit
      • Generous Parental Leave policies
      • 401K (with a company match after 1 year of service)
      • Generous Paid Time Off policies
      • 13 Paid Holidays
      • ½ Day Summer Fridays
      • Complimentary or Discounted Sports & Concert Tickets
      • On Site Fitness Rooms
      • Other League & Partner Discounts

      Schedule

      Work Environment: This position generally requires that work be performed at Loew’s Jersey Theatre, but attendance at events taking place at Loew’s Jersey Theatre or offsite at Prudential Center, including on weekends and/or holidays, may be required.

      Physical Requirements: This position requires the ability to lift up to 25 pounds.

      Ability to work flexible hours, including nights, weekends, and holidays, with onsite event coverage required.

      We have duplicated flexible hours sentence already in Qualifications; but we can keep it in Schedule as well; but maybe we should avoid duplication. However the instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplication is okay if it's in original; but we have it in Qualifications and also in Schedule. It's present in both sections; we could keep it only once. But to preserve all, we need to include it somewhere; we can keep it in Qualifications (already) and not repeat in Schedule. However Schedule section should contain schedule info; we could include the work environment and physical requirements only. The flexible hours is already in Qualifications; but it's also schedule info. Might be okay to keep it only under Qualifications. But then Schedule section would be thin (just work environment and physical). That's okay. Let's adjust Schedule to only include work environment and physical requirements. Thus:

      Schedule