Box Office Coordinator

About the role

Scion Nonprofit Staffing has been engaged to conduct an immediate search for a Box Office Coordinator on behalf of our client, an established nonprofit arts and literary organization in Seattle, WA! This is a temporary, part-time, 100% onsite opportunity offering approximately 20 hours per week. This is an exciting opportunity for a highly organized and customer-focused professional who enjoys interacting with the public and has strong database, ticketing, or CRM experience. The Box Office Coordinator will provide essential support to the Box Office Manager while helping ensure an exceptional experience for patrons, subscribers, donors, and community members.

Responsibilities

• Provide welcoming and professional customer service to patrons by phone and email, responding to questions regarding tickets, events, exchanges, donations, accessibility needs, and other inquiries.
• Process ticket orders, exchanges, donations, patron contacts, and related transactions while maintaining accurate information within the organization's ticketing and CRM systems.
• Maintain and update patron and contact records, complete database cleanup, and ensure information is accurate and well organized.
• Support the distribution of complimentary tickets, gift certificates, discounts, patron book orders, subscriber benefits, and Grand Patron seating assignments.
• Assist the Box Office Manager with event-related deadlines, patron communications, ticketing needs, and other administrative and operational support.
• Independently prioritize multiple responsibilities while providing accurate, timely, and customer-focused support during a busy programming season.

Qualifications

• Previous experience in customer service, box office operations, ticketing, CRM/database administration, or another applicable field; direct arts organization experience is not required.
• Strong customer service and communication skills with the ability to professionally assist patrons by phone and email.
• Strong database/CRM skills with exceptional accuracy, organization, and attention to detail; PatronManager or Salesforce experience is a plus.
• Proficiency with Google Workspace and Microsoft Office, including Excel and Word; experience with mail merge, Mailchimp, and Mac systems is a plus.
• Ability to multitask, prioritize independently, maintain composure under pressure, and manage competing deadlines; a genuine interest in books, reading, and literary programming is highly valued.

Benefits

• Opportunity to support a mission‑driven nonprofit arts and literary organization.
• Collaborative, community‑focused environment.
• Potential opportunity for additional seasonal work January–March 2027.

Compensation and Schedule

Pay rate: $25.00 per hour. Part‑time schedule of approximately 20 hours per week, 100% onsite in Seattle, WA. Initial assignment anticipated through November 2026, with potential for additional seasonal support January–March 2027.