Box Office Attendant - Keswick Theatre

About the role

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed.

Responsibilities

• Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers.
• Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
• Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary.

Requirements

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Skills

• Proficiency in ticketing software
• Customer service skills
• Ability to handle cash and credit card transactions
• Microsoft Office proficiency (Excel, Word)

Benefits

• Part-time: This position may be eligible for benefits (ACA qualification).

Pay

$18.39/hour

Schedule

Varying shifts including weekdays, weekends, evenings, and holidays.

Benefits

• Part-time: This position may be eligible for benefits (ACA qualification).