BOS Lounge Agent, Server (Full-Time)

About the role

We are seeking a customer-focused Lounge Agent, Server (21+) to deliver exceptional hospitality by greeting guests, replenishing food and beverage stations, serving drinks from our fully tendered bar, and maintaining lounge cleanliness and organization in our fast-paced airport environment.

Responsibilities

• Greet and engage customers with a smile in accordance with hospitality standards
• Replenish merchandizers and other stations with food and snacks as needed
• Regularly check the drinks stations and maintain proper stock levels
• Communicate with BOH when stock is running low
• Serve beer, wine and other beverages from our fully tendered bar
• Buss and sanitize tables, wash dishes and dispose of trash following all SOPs
• Clean and wipe down surfaces, maintain an organized lounge area, and ensure cleanliness in compliance with health and safety regulations
• Sweep, mop and vacuum floors as needed or instructed
• Assist with deliveries, stock rotation and organization of inventory
• Deliver exceptional customer service with every guest interaction
• Bid passengers a farewell and encourage their return
• Other duties as assigned

Requirements

• Lounge agents must be 21 years of age or older
• Previous experience in hospitality, food and beverage or customer service preferred
• Good command of the English language both verbal and written
• High school diploma or equivalent
• Reliable transportation to and from the airport
• Able to lift 50 lbs. without assistance
• Ability to work efficiently in a fast-paced restaurant type setting
• Physically able to be on your feet during an entire shift (8-10 hrs.); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
• Positive attitude, excellent communication and willingness to get along with co-workers and work as a team
• Ability to pass a 10 yr. federal background check
• Food Handler’s license and Responsible Beverage Service license or the ability to obtain
• Willingness to work early mornings, late nights and/or weekends and holidays
• Professional personality and strong customer service knowledge

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit and talk or hear
• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus

Pay

The expected pay rate is $20/hour.

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off (vacation time, sick time, and company paid holidays)
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule

• Flexible hours including early mornings, late nights, weekends and holidays
• Full-time positions available