Bookseller - PT

About the role

As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running.

Key responsibilities

• Welcome customers cheerfully and helpfully, answering questions and connecting readers with the right titles and products
• Maintain attractive presentation of the store through merchandising and tidying displays
• Help unpack and shelve deliveries
• Work registers in a quick and friendly manner, ensuring customers receive highly professional service
• Find books and other products with ease and accuracy using knowledge, colleagues, BookMaster, and available information tools
• Support the café team willingly and effectively when needed
• Understand loss prevention procedures and de-escalation techniques, identifying theft and spotting problematic behavior
• Maintain reliable and punctual attendance for scheduled shifts, filling scheduling gaps when able
• May work in other stores if able and needed, collaboratively supporting the wider Cluster

Behaviors we value

• Positive and willing approach to work, performing assigned tasks with purpose and energy
• Supportive and considerate of colleagues, going out of your way to help others on the team
• Always cheerful with customers, consistently going out of your way to help them
• Show aptitude and willingness to learn new skills and acquire new knowledge
• Above all, enjoy being a bookseller

Operational competencies

• Use varied technology including registers, computers, tablets, programs, and other tools comfortably and efficiently
• Develop strong merchandising skills to maintain book presentation and cleanliness of the store
• Develop effective visual merchandising skills for gifting, toys, and other product categories
• Run a register competently to serve customers quickly and reliably
• Support receiving and unpacking of deliveries, and efficient and accurate shelving

Bookselling knowledge development

• Build book knowledge of subjects and categories across fiction, nonfiction, and children's books
• Use knowledge to maintain sections and present books in an interesting and attractive manner
• Make effective book recommendations to customers throughout varied sections
• Learn to sell books in a positive way, supporting key sales objectives such as Monthly Picks, Book of the Year, Membership, preorders, etc.
• Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand
• Use this knowledge to maintain all sections and backstock effectively and help customers with their shopping
• Support key sales objectives, products, and new releases

Physical requirements

• Prolonged standing
• Repetitive bending
• Lifting
• Significant walking

Growth path

As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path — Senior Bookseller — where you will take on new challenges and gain further opportunities for growth. You will, of course, comply with all company policies and procedures.

Pay

Hourly rate starting at $15.00, depending on experience, seniority, geographic locations, and other factors permitted by law.

Benefits

• Less than 20 hours/week: Employee Discount, EAP, and Sick Pay
• 20–29.99 hours/week: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit, and 401(k) with Company Match
• 30+ hours/week: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement

All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations.

This response is AI-generated, for reference only.