Body Shop Managing Director Chapman Auto Stores Lancaster PA

About the role

Brief Description $160,000-$180,000 Exciting opportunity with a Premier Family Owned Auto Group. One of the best Pay Plans in the Business.

Responsibilities

• Monitor and maintain company targets and standards for performance and growth
• Manage a shop that by all standards (especially, KPI’s, Customer Service, Quality and Profitability) is in the top 10% of the industry
• Recruit, manage and develop employees for future growth within our organization
• Measure quality standards by performing in-process and final quality checks
• Facilitate and nurture relationships with insurance accounts, agents and customers
• Ensure all repairs are in line with I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
• Communicate with team (Body Technicians, Repair Planners, Shop Assistants) to ensure production is moving as needed to meet delivery requirements
• Understand all teammate position requirements, interview and hire the best candidates for roles based on skills and experience, and provide individual teammate performance coaching, feedback and support for growth/progression opportunities
• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency
• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation or leave

Requirements

• Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
• Aptitude in decision-making and problem solving
• Ability to lead and work collaboratively with others to meet shared objectives
• Demonstrated ability to meet deadlines and achieve successful results
• Proficient knowledge and use of estimating software
• Proficient with Computers and other technology
• Valid driver’s license required

Qualifications

• Experience Body Shop Management: 5 years (Required)
• Body Shop Estimating: 5 years (Required)
• CCC One: 5 years (Preferred)
• DRP: 2 years (Preferred)

Skills

• Leadership
• Collaboration
• Decision Making
• Problem Solving
• Time Management
• Estimating
• Computer Skills
• Insurance Procedures

Benefits

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
• 401(k) retirement investment plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Parts and service discounts
• Professional work environment, with job training and advancement opportunities

Schedule

• Day shift
• Monday to Friday