Body Shop Director

Responsibilities

• Direct and oversee all Body Shop operations, including accessories and detail departments
• Ensure workflow alignment with production, service, and sales schedules
• Monitor and achieve quality, productivity, cycle time, and performance targets
• Maintain compliance with Lexus Certified Body Shop standards
• Ensure the highest levels of vehicle quality, finish, and presentation
• Address escalated quality or customer concerns in partnership with leadership
• Lead, coach, and develop managers, technicians, and support team members
• Prioritize the highest level of customer service with every guest
• Establish performance expectations and support ongoing development and accountability
• Identify and implement process improvements to enhance efficiency and customer satisfaction
• Utilize performance metrics and KPIs to drive operational decisions
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Promote a safe, organized, and compliant work environment
• Collaborate cross-functionally with Service, Sales, Parts, and Executive Leadership
• Contribute to dealership-wide operational strategy and performance objectives

Qualifications

• Bachelor’s degree in Automotive Services, Operations, Business, or a related field, or equivalent work experience
• 7–10+ years of progressive experience in body shop, automotive service, accessories, or related operations
• Demonstrated leadership experience managing managers and multi-functional teams
• Strong knowledge of body shop operations, automotive accessories, and detailing workflows
• Proven ability to lead in a high-volume, fast-paced environment
• Excellent leadership, organizational, and problem-solving skills
• Strong communication and cross-functional collaboration abilities
• Able to manage multiple priorities while maintaining quality and performance standards