Bodily Injury Adjuster - Moderate Represented (GA) - Remote

About the Role

As a Represented Moderate Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with an attorney involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. The individual selected for this role will join a team who primarily handles litigated claims in the state of Georgia.

Responsibilities

• Live into Allstate’s Claims Culture by caring, empowering, and restoring through compassionate, clear, and committed partnership in each Casualty claim.
• Investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Communicate with customers via phone, email, and video chat to guide them through a fast, fair, and easy claims process, incorporating their preferred communication methods.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, adhering to legal and business standards.
• Utilize multiple tools, including estimate platforms, job aids, and settlement platforms, to manage claims efficiently in a fast-paced environment.
• Protect the company financially by executing policies according to agreements and maintaining accurate, timely documentation in the claims system.

Requirements

• 2+ years of previous experience handling 3rd Party Bodily Injury Claims.
• 2-5 years of current Georgia claims experience.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.
• Home office must be located in the United States (excluding California, Alaska, Hawaii, or Washington).
• A dedicated, private workspace free from distractions, with appropriate work surface and seating.
• Minimum internet bandwidth of 50 MB down/5 MB up.

Benefits

• Comprehensive benefits package from Day 1, including healthcare, retirement, and time off.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• 401K/pension, education reimbursement, and programs to help balance work with personal life.
• Technology bundle including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement of $80 to offset internet costs.

Pay

Compensation offered for this role is $53,500.00 - $84,625.00 annually, based on experience and qualifications.

Skills

• Business Communications
• Critical Thinking
• Fraud Investigations
• Information Collection
• Time Management

As a condition of employment, you may be required to obtain an adjuster and/or appraiser license within 60 days of hire. You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses (e.g., Home Resident Property & Casualty License, Designate Home State Florida or Texas License, and/or applicable Appraiser License). Candidates who have previously worked for Allstate or its family of companies are not eligible for this bonus.