Blended Case Manager/PAHrtners Deaf Services/FT

About the role

We are seeking a positive and personable Blended Case Manager/Partners Deaf Services to join RHA Health Services. The position provides blended case management (BCM) services to children and adults with intellectual, developmental disabilities, mental health, and substance‑use challenges. The BCM program builds a strong network of community resources, advocates for clients, negotiates complex systems (e.g., special education, social services), and assists with basic living needs such as employment, housing, food, medical care, recreation, and crisis intervention. On‑call case management is available 24 hours/7 days.

Essential Responsibilities

• Develop service, treatment, and individual crisis plans based on each client’s strengths and needs.
• Assist consumers in accessing public and private resources (medical, vocational, educational, employment, etc.) as outlined in their service plans.
• Communicate weekly with consumers to assess progress and revise service plans as necessary.
• Resolve consumer problems and concerns through effective problem‑solving.
• Enhance consumers’ social support networks with families, community, schools, and workplaces.
• Observe and report significant changes in consumers’ mental and physical health to the treatment team.
• Collaborate with county Office of Mental Health/Intellectual Disability personnel and other service providers.
• Provide 24 hour, 7‑day on‑call crisis services on a rotational basis.
• Maintain accurate case records and complete required documentation, letters, assessments, and summaries in accordance with policies and procedures.
• Prepare and submit all necessary documentation (assessments, admissions, medication records, progress notes, incident reports, service/treatment/crisis plans, etc.) within required timeframes.
• Assist clients in obtaining funding authorizations for needed services and entitlements.
• Participate in agency investigations and perform other related duties as assigned.

Required Education & Experience

• Bachelor’s degree in a human‑services‑related field (e.g., sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education) or
• Associate’s degree with 12 college credits relevant to the position (Human Services, Psychology, Sociology) plus two years of experience in the mental‑health/human‑service field.

Required Licenses & Certifications

• Valid driver’s license.

Required Competencies

• Ability to access community resources and assist consumers in obtaining services.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities.
• Effective interpersonal skills for building consumer support networks.
• Observational skills to recognize changes in consumer health and communicate them to the treatment team.
• Team‑player mindset; collaboration with county mental‑health personnel and other providers.
• Flexibility to provide 24/7 on‑call crisis services.
• Time‑management skills for maintaining case records and completing documentation.
• Adherence to company policies and procedures.
• Reliability in meeting basic work expectations (punctuality, communication of issues, etc.).

Physical Demands & Work Environment

• Regularly lift and carry up to 15 lb; occasionally pull at least 10 lb.
• Ability to squat, kneel, crawl, crouch, climb, and stoop as part of regular duties.
• Use hands and fingers to handle or operate objects, tools, or controls.
• Stand and walk for extended periods.
• Demonstrate proficiency in CPR from floor level, requiring work on hands and knees, bending, standing, and lifting.
• Vision requirements include close, distance, and peripheral vision; ability to talk and hear (except for Deaf and Hard‑of‑Hearing programs, where fluency in American Sign Language is required and the talk/hear requirement does not apply).

Benefits

• Payactiv – early access to earned wages before payday.
• Employee perks and discount program.
• Paid Time Off (full‑time employees only).
• Health/Insurance coverage (full‑time employees only).
• 401(k) retirement savings program.
• Wellbeing programs (physical, emotional, financial).
• Chronic disease management programs for hypertension and diabetes (qualifying employees).
• Free CPR, first‑aid, and job‑specific training opportunities.

About RHA Health Services

RHA Health Services helps individuals with intellectual and developmental disabilities, mental health, and substance‑use needs live their best lives. Our mission is to provide a safe, healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve have remained at the center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.