Billing Resolutions Analyst

Key Responsibilities

• Investigate and resolve customer billing inquiries, disputes, and account discrepancies.
• Review invoices, contracts, payment records, and account history to identify billing errors.
• Research root causes of billing issues and recommend corrective actions to prevent recurrence.
• Cook up coordination with Finance, Accounts Receivable, Customer Service, Sales, Operations, and IT to resolve complex billing problems.
• Maintain accurate documentation of investigations, resolutions, and customer communications.
• Analyze billing trends and prepare reports identifying recurring issues and opportunities for process improvements.
• Ensure compliance with company policies, contractual obligations, and regulatory requirements.
• Support billing system testing, upgrades, and process improvement initiatives.
• Provide exceptional customer service while maintaining professionalism and confidentiality.

Other Functions

• Special projects - where needed, individual will be required to be involved in company initiatives.

Minimum Requirements

• Experience investigating and resolving billing discrepancies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Experience with ERP, billing, CRM, or revenue management systems.