Billing Manager

Duties And Responsibilities

Maintain a comprehensive understanding of complex clients, billing arrangements, Outside Counsel Guidelines (OCGs,) and e-billing challenges to proactively anticipate risks, and ensure appropriate resources are focused on managing the successful execution of managing risks and issues.

Monitor operating metrics to identify delays and bottlenecks in invoice processing.

Direct billing staff to complete activities in a timely and efficient manner – focused on meeting key deadlines and service expectations.

Manage escalation of issues requiring support from other team members and functions to ensure issues are identified appropriately and in a timely manner.

Ensure that billing staff follows up on and resolves rejected invoices, unallocated and unapplied balances and bill packet preparations.

Oversee the workload of team members and collaborating with the broader billing management team to balance work by identifying available resources; allocate work accordingly and oversee clean transitions.

Avoid inaccurate and efficient preparation of client invoices. Follow up with the Billing Partners and/or their delegates; escalate to office or practice leadership, as necessary.

Provide mentoring, coaching and career development direction for the members of the department to provide service excellence to all internal and external clients.

Complete annual performance reviews for the billing staff.

Work in a collaborative fashion with other departments within the revenue cycle (conflicts and new business, financial terms management, pricing, e-billing, accounts receivable, and revenue management) to minimize potential delays in the billing/collection cycle.

Identify and evaluate ways to improve accuracy and efficiency of the billing process, collaborate to ensure best practices are implemented, and lead the implementation efforts.

Monitor adherence to Accounting policies and procedures.

Requirements

Required Education and/or Experience:

• Bachelor’s degree in Accounting, Finance, or other Business field, or equivalent work experience
• A minimum of 7 years of relevant experience in role with significant operational and supervisory responsibilities
• Demonstrated ability to effectively communicate verbally and in writing with senior management, and to work collaboratively across departments and with multiple stakeholders
• Proficiency in Microsoft Word, Excel, Access, and Adobe Acrobat

Preferred Work in a law firm or other professional services firm

Experience with eBilling Hub, and electronic billing vendor sites

Experience with Elite 3E

Other Skills And Abilities

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities