Billing Manager

About the role

The Billing Manager at our firm is responsible for overseeing the Billing team, ensuring accurate and efficient billing processes, and fostering a supportive and innovative work environment.

Responsibilities

• Provide holistic updates about billing to team leadership.
• Review and/or prepare daily, weekly, or monthly reports as required.
• Review and monitor Billing transactions and activities to ensure accuracy, completeness, timeliness, and conformance to company policies.
• Develop strategies and tactics to optimize workflow.
• Work with attorneys and Legal Support to design and develop invoicing to meet client needs and guidelines.
• Address and respond to customer inquiries about billing, providing a high level of customer service.
• Act as a liaison and escalation point between the Legal team, Billing team, and other Troutman teams.
• Act as departmental representative at various meetings.
• Maintain timekeeping policies and procedures to ensure client guidelines are followed.
• Oversee the Billing process and ensure successful monthly close cycle.
• Manage, develop, and advocate for the Billing team; identify areas of opportunity for individual team member’s development and work with leadership and the team trainer to train and develop team members.
• Hold regular One-on-One and departmental meetings with team members; conduct mentoring/development discussions with directs reports.
• Exercise considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff.

Requirements

• Ability to work and deliver in a fast-paced under pressure.
• Highly knowledgeable in operational strategies/business models for Billing.
• Highly knowledgeable in Billing application functionality/capabilities.
• Broad understanding of Aderant or another legal billing application and can utilize the system capabilities to implement billing solutions.
• Understands various software systems applicable to the law firm billing, cash application and collection functions.
• Has strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously.
• Possesses excellent written and verbal communication skills.
• Strong analytical, organizational, interpersonal and presentation skills.
• Capable of analyzing complex problems and recommending and/or implementing solutions.
• Proficient in the use of Microsoft Word and Excel.

Qualifications

• Bachelor's degree.
• Minimum of five (5) years' experience managing a large team in a high-volume environment, with a track record of improved performance.
• Experience in a law firm preferred.
• Experience with eBilling preferred.

Skills

• Knowledgeable in operational strategies/business models for Billing.
• Knowledgeable in Billing application functionality/capabilities.
• Knowledgeable about legal accounting processes.
• Broad understanding of Aderant or another legal billing application and can utilize the system capabilities to implement billing solutions.
• Understanding of various software systems applicable to the law firm billing, cash application and collection functions.

Benefits

The firm complies with applicable city or state workplace mandates in effect regarding Covid-19. The firm is committed to providing a supportive and innovative work environment.

Pay

Hiring Salary Range: $125,000.00 - $145,000.00

Schedule

Full-time position.