Billing Manager

The Wright Center for Women's Health is a practice dedicated to providing exceptional care and financial experiences for our guests. Learn more at thewrightobgyn.com or contact recruiting at (630) 687-9595 or recruiting@thwrightobgyn.com.

About the role

We are seeking a highly detail-oriented, strategic, and compassionate Billing Manager to lead our Billing department. This leadership role is responsible for overseeing all aspects of the revenue cycle, ensuring accuracy, compliance, and an exceptional financial experience for our guests. You will play a critical role in maintaining the financial health of the organization while elevating both team performance and the guest experience. This is a role for someone who takes ownership, thrives on improving systems, and is driven by results.

Responsibilities

• Team Leadership & Development: Conduct regular team meetings, training, and performance reviews. Collaborate with front office and clinical teams to ensure a seamless experience.
• Revenue Cycle Leadership: Lead, coach, and develop Billing team members, fostering accountability and growth. Partner with leadership to develop reporting tools and financial tracking systems aligned with EOS.
• Billing Operations Oversight: Oversee end-to-end billing operations, including charge capture, claim submission, payment posting, and collections. Oversee resolution of complex billing discrepancies, denials, and appeals. Oversee resolution of escalated billing concerns with professionalism and care.
• Performance Management: Monitor and take ownership of key performance indicators (KPIs) such as AR days, denial rates, and collections. Own AR performance, including timely follow-up on outstanding claims and balances.
• Process Improvement & Strategy: Standardize and document billing processes to support scalability and consistency. Drive strategies to reduce aging AR and improve cash flow. Identify opportunities to streamline workflows and improve accuracy and efficiency.
• Compliance & Quality Assurance: Ensure compliance with coding standards, payer requirements, and regulatory guidelines. Ensure accurate payment posting and reconciliation of financial transactions. Establish clear expectations, workflows, and performance standards aligned with EOS. Ensure a high-touch, compassionate approach to all guest billing interactions.

Requirements

• Demonstrated ability to lead and develop a team in a fast-paced environment.
• Exceptional attention to detail and accuracy with financial data.
• Demonstrates TWC’s core values: Entrepreneurial mindset, Growth-focused, Extreme Attention to Detail, Compassion, and Exceeding Expectations.
• Experience in medical billing, revenue cycle management, or healthcare finance (leadership experience preferred).
• Strong analytical and problem-solving skills.
• Excellent communication skills with a compassionate, guest-centered approach.
• Strong understanding of insurance claims, reimbursement processes, and AR management.