Billing Coordinator (Multiple Offices)

Job Summary

We are seeking a Billing Coordinator to join our Accounting and Finance Department at Sheppard, Mullin, Richter & Hampton LLP. This role serves 10 to 15 attorneys, managing full-cycle billing and providing support across multiple offices.

Essential Functions

• Prepare invoices according to attorney and client billing guidelines, applying careful scrutiny to every line item.
• Communicate effectively with attorneys and staff as the subject-matter expert in all billing matters, translating complex billing concepts into clear, actionable guidance.
• Prepare ad-hoc reports with thoughtful analysis of financial and historical data, drawing conclusions that inform decision-making.
• Resolve complex billing issues by collaborating with the Billing Attorney and clients, exercising sound judgment and creative problem-solving.
• Respond to inquiries with both urgency and thoroughness, ensuring each response reflects careful thought.
• Review invoices with meticulous attention, ensuring compliance with Firm policies and client billing guidelines while questioning anything that does not look right.
• Prioritize and meet aggressive deadlines while handling a high volume of work without sacrificing quality or attention to detail.
• Build, maintain, and deliver professional customer service and maintain positive working relationships with all internal and external contacts.

Required Qualifications

• Minimum of 3 years of billing experience in a mid-to-large law firm environment.
• Working knowledge of Aderant, Elite, or comparable legal billing software.
• Strong proficiency in Microsoft Outlook, Word, and Excel.
• Excellent written and verbal communication skills with the ability to convey complex billing information clearly and concisely.
• Demonstrated ability to manage competing priorities, meet tight deadlines, and maintain composure under pressure.
• Meticulous attention to detail and a personal standard that does not accept “close enough."

Preferred Qualifications

• Experience with e-billing platforms such as BillBlast, Collaborati, CounselLink, Legal Tracker, or similar systems.
• Bachelor’s Degree.
• Strong analytical and problem-solving skills with the ability to interpret data and draw meaningful conclusions.

Computer/Software Knowledge

• Aderant/CMS, Elite, or comparable legal billing software.
• Microsoft Outlook, Word, and Excel.

Work Environment

Indoor professional office setting in a high-rise building. Based in one of our local Sheppard offices but allowed to work from home. Occasional overtime as workload demands during peak billing periods.

Travel Requirements

None

Compensation and Benefits

• California: Salary range $36.00 - $46.00 per hour.
• Illinois: Salary range $38.00 - $49.00 per hour.
• This position is eligible for bonuses.
• This position is also eligible for medical, vision, and dental insurance.

Please note that the foregoing compensation and benefit information is a good-faith assessment associated with this position only and is provided pursuant to Illinois Equal Pay Act. We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.

Sheppard is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and/or expression, national or ethnic origin, ancestry, citizenship, age, marital status, protected medical condition, physical or mental disability, veteran status, or any other characteristics protected by law.