Billing Coordinator

Essential Functions

• Greet guests and clients warmly and professionally
• Answer multi-line phone system and schedule appointments as needed
• Verify insurance benefits prior to visits for TruePath Counseling
• Verify and obtain prior insurance authorizations when required
• Collect co-pays, provide balances, and coordinate client payments
• Ensure all intake forms are completed accurately before initial visit
• Communicate clearly with all staff
• Coordinate with department directors to ensure all services are captured for invoicing/billing in a timely manner
• Ensure accuracy of billing for multi-county public transportation provider
• Ensure accuracy and timely billing for non-emergency medical transportation services
• Maintain a clean, professional front office environment
• Verify medical codes are correct for provided services
• Post insurance payments and receivables in accounting software
• Follow up on denied or unpaid claims with insurance carriers
• Correct submission and manage appeals as necessary
• Aid with provider credentialing documentation as needed
• Maintain billing accuracy and identify opportunities to improve collections
• Ensure compliance with HIPAA and payer guidelines
• Provide general office support to overall agency
• Distribute incoming agency mail
• Maintain office inventory
• Process donations and send thank you letters

Qualifications

• Associates degree or medical coding certification preferred
• Will consider relevant experience
• 3-5 years of medical insurance billing experience required
• Experience billing State of Illinois and other government entities preferred
• Ability to process a high volume of work
• Strong administrative, organizational, and customer service skills
• Solid communication and interpersonal skills
• Ability to process computer data and format/generate reports
• Mathematical knowledge to include basic addition, subtraction, division, multiplication, and computing averages
• Functional Microsoft Office skills such as PowerPoint, Excel, and Word

Work Environment

• The noise level in the work environment is usually moderate
• The work environment may vary depending on location of individuals needing assistance
• The employee may encounter exposure to various bodily fluids, environmental temperature extremes, potentially violent behavioral situations and/or various infectious agents
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• While performing the duties of this job, the employee is regularly required to talk or hear
• The employee is frequently required to walk and use hands
• The employee is frequently required to stand for a minimum of an hour
• The employee is occasionally required to stand; sit; bend; reach with hands and arms and stoop, kneel or crouch
• The employee must occasionally lift and /or move 50 pounds
• The employee must have the ability to walk moderate distances, greater than 250 feet
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus

Pay

This position is a full-time, non-exempt position typically working 8-4:30 M-F

Schedule

This individual reports directly to the Director of Administrative Services/CFO.