Billing Analyst - Retail

About Us

At Henderson, we're about more than just buildings—we're about the people, experiences, and longevity of a building. We’re a company of problem-solvers and innovators known for our technical excellence and ability to provide out-of-the-box solutions in design and construction. As an ESOP, each employee-owner is an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a people-first culture and a diverse portfolio of world-class facilities, Team Henderson is committed to building a better world.

We provide total building system design and construction services across multiple high-growth markets for industry leaders in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail sectors.

About the Role

The Billing Analyst performs contract and billing preparations for an engineering team. They coordinate with clients and Project/Program Managers to set up projects, obtain necessary purchase orders, and navigate billing approvals. The role involves close collaboration with the accounting team to finalize invoices and assist with completion.

Responsibilities

• Obtains client purchase orders and sets up projects/phases to match client needs.
• Performs monthly billing reconciliations.
• Maintains the project database.
• Prepares various reports for management, such as outstanding accounts receivables and collections.
• Prepares invoices ensuring contract terms and fee schedules are met.
• Troubleshoots billing problems and offers constructive solutions to billing inquiries.
• Contacts clients regarding payments, billing options, account reconciliations, collections, and more.
• Other duties as assigned.

Core Competencies

• Communication: Keeps others informed, conveys information clearly, listens attentively, and encourages honest, productive communication.
• Integrity: Demonstrates consideration for others' opinions and experiences, takes responsibility for personal actions, and understands the impact of actions on others.
• Quality Orientation: Ensures work is done correctly, delivers on client expectations, and follows policies and procedures.
• Teamwork/Inclusion: Shares time and effort with others, learns from diversity, and shows enthusiasm for team goals.
• Continuous Learning: Views mistakes and change as growth opportunities, pursues new knowledge, and engages others when tackling unfamiliar tasks.
• Functional/Technical Expertise: Recognizes routine problems and identifies solutions, keeps up with industry standards, and maintains best practices.

Requirements

• Bachelor’s degree in accounting, finance, or related field (preferred).
• 3 years of relevant experience (required).
• Architecture/Engineering/Construction or Professional Services industry experience (preferred).
• Experience with Deltek Vision accounting software and Concur (preferred).
• Knowledge of accounting functions and processes.
• Advanced proficiency in Microsoft Office applications (Word, Excel, Access, PowerPoint).
• Ability to interact with clients, upper management, and project managers.
• Detail-oriented with an accounting background.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects concurrently.
• Flexibility and strong organizational skills.
• Must demonstrate proficiency in all core competencies described in this job description.

Physical & Other Requirements

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Ability to read, write, and communicate in English.

Benefits

• Culture:
  • Flexible work hours.
  • Casual dress code.
  • Paid volunteer time.
  • Paid parental leave.
  • Health and wellness initiatives.
  • Receptive and forward-thinking leadership.
  • Clear career path options.
• Financial:
  • Industry-leading 401K match and profit sharing.
  • Employee Stock Ownership Plan (ESOP).
  • Paid training for professional development.
  • Performance bonuses.
  • Comprehensive insurance (health, dental, vision, etc.).
  • Paid term life and disability insurance.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
  • Financial wellness and coaching program.
• Time Off:
  • Paid time off and sick time.