Bilingual Spanish Customer Service Representative

Location: 100% Remote

About The Opportunity

We are seeking motivated and customer-focused Bilingual Spanish Customer Service Representatives to join a growing team supporting customers with insurance-related inquiries associated with auto loans and leases. This is a fully remote opportunity offering paid training, career growth, and the potential for permanent employment. This is not a sales or collections role. Representatives provide information, assist with problem resolution, and help customers meet insurance requirements.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Assist customers with insurance-related questions and documentation requirements.
• Contact insurance providers to verify information and resolve discrepancies.
• Document customer interactions and update information in internal systems.
• Follow approved scripts and communication guidelines.
• Leave professional voicemail messages when necessary.
• Maintain productivity and quality standards while delivering excellent customer service.

Qualifications

Required:

• Bilingual in Spanish and English.
• High School Diploma or equivalent.
• At least 1 year of customer service experience, including:
  • Call center
  • Retail
  • Hospitality/restaurant
  • Office support
  • Administrative or data entry environments
• Ability to type at least 30 WPM.
• Strong communication and problem-solving skills.
• Comfortable working on the phone throughout the day.
• Positive attitude and ability to meet performance expectations.

Preferred:

• Previous call center experience.
• Experience working with Microsoft Office applications.
• Customer support or service-related background.

Training

Paid training is provided during the first three weeks and includes:

• Classroom instruction
• Job shadowing
• Guided call handling

Training Schedule: Monday through Friday, 8:30 AM to 5:00 PM CST

Candidates must successfully complete a performance assessment at the conclusion of training.

Schedule

Monday through Friday, 10:30 AM to 7:00 PM CST

Pay

$16.00/hour

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Overtime opportunities available