Bilingual Spanish Customer Service Representative
Responsibilities
- Respond to customer inquiries by phone and create service tickets to document and address reported concerns.
- Provide clear explanations of available products, service features, pricing, and applicable charges so customers can make informed decisions.
- Use customer support platforms and internal tools efficiently to review accounts, research questions, and complete service requests promptly.
- Resolve standard customer issues by following established procedures and seeking guidance when situations require additional support.
- Meet performance expectations related to service quality, productivity, and call handling standards within the contact center.
- Encourage customers to use online and automated self-service resources when those options best fit their needs.
- Share information about current promotions, enhanced offerings, and upgraded services that may benefit the customer.
- Prepare rate quotes and guide customers toward prepaid options when appropriate.
- Complete additional customer support tasks and administrative duties as assigned to help the team operate smoothly.
Requirements
- Must be fluent in Spanish
- Must be able to work 2pm-11pm Monday-Friday
- Previous experience in customer service, call center support, or a similar customer-facing role
- Strong data entry accuracy and the ability to document customer interactions thoroughly
- Able to research account details and identify appropriate solutions using available resources
- Detail-oriented written communication skills for email correspondence and follow-up
- Experience preparing customer quotes or explaining pricing information clearly
- Comfortable working with multiple systems and applications while managing live customer conversations
Qualifications
Fluency in Spanish is required. The role requires flexibility to work evenings and weekends, typically from 2pm-11pm Monday through Friday. Previous experience in customer service, call center support, or a similar customer-facing role is preferred. Strong data entry skills and the ability to document customer interactions accurately are essential. Researching account details and identifying appropriate solutions using available resources is a key responsibility. Detail-oriented written communication skills are necessary for email correspondence and follow-up. Experience preparing customer quotes or explaining pricing information clearly is beneficial. Comfortable working with multiple systems and applications while managing live customer conversations is important.
Skills
- Bilingual Spanish proficiency
- Customer service skills
- Data entry accuracy
- Account research and solution identification
- Email communication and follow-up
- Multiple system application management
Benefits
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
Pay
The pay for this role is competitive and commensurate with experience.
Schedule
The schedule for this position is 2pm-11pm Monday-Friday.