Bilingual Spanish Customer Service Representative
About the role
Location: 640 Dearborn Park Lane, Columbus, OH 43085.
Spanish language proficiency is required.
Position is available to start as soon as possible.
Work environment: combined warehouse and office setting with forklifts and other equipment; adherence to safety standards including company‑issued PPE; exposure to varying temperatures from extreme cold to extreme heat; regular use of computers, cell phones, and printers.
About Stefanini Group: The Stefanini Group is a global provider of offshore, onshore and near‑shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises worldwide, with presence in the Americas, Europe, Africa, and Asia and over 400 clients across markets such as financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM Level 5 IT consulting company.
Responsibilities
- Works inside the Alside Supply Center supporting customer needs.
- Deliver exceptional customer service by responding to customer needs thoroughly, timely, and accurately via walk‑in, phone, or email.
- Develop and maintain a high level of product knowledge.
- Field and resolve customer issues and questions.
- Perform inside sales duties as needed using consultative selling skills.
- Establish, develop, and service new customer accounts.
- Provide quotes to customers and process customer orders.
- Schedule product deliveries and communicate deliveries to the customer.
- Order inventory for replenishment.