Bilingual Spanish Customer Service Representative

We need to produce HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: - About the role: description of job, mission, etc. That's present. - Responsibilities: list of duties under "What You’ll Be Doing" and "During a Typical Day, You’ll ..." So we can combine into Responsibilities. - Requirements: "What You Bring To The Role" includes high school diploma required; associate/bachelor's plus; fluent Spanish/English; 3-5 years experience; passion; communication skills; tech savvy. - Qualifications: maybe overlapping with Requirements; but we can treat Requirements as qualifications. However we need to decide which sections to include. The instruction: prefer a few substantive sections over many thin ones. So we can combine Requirements and Qualifications into one? But they ask to use headings for those specific names if content exists. We have content for Requirements (education, language, experience). Also we have Skills: "Excellent communication skills – both verbal and written; Savvy with the use of technology, software, and social media..." That could be Skills. - Benefits: list of benefits under "What You Can Expect": Starting pay rate... health/dental/vision/life insurance, FSA/HSA, 401(k), vacation/sick time, paid holidays, tuition reimbursement, training & development, EAP, employee discount program, award-winning employee rewards & recognition. - Pay: Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for bilingual skill. That's pay info. - Schedule: Not explicitly mentioned. No schedule info. So we should not create Schedule section. - About Percepta: could be "About the company" but not in list. Could be omitted or put under About the role? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should stick to those. The "About Percepta" description could be considered part of About the role? Or we could omit because not requested. But we must preserve ALL substantive information; we cannot drop the About Percepta description. However we could incorporate it into About the role section (makes sense). The About the role currently includes description of role and mission; we can add Percepta description there. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. Not include Job ID etc. We must remove boilerplate: EEO etc. The posting includes EEO statement at end; we must remove that. Also remove "US-MI-Dearborn" maybe location? It's location but not a heading; we could keep location as part of About the role? The location is given in first line: "onsite in Allen Park, Michigan". That's substantive; we should keep it. The "US-MI-Dearborn" maybe a code; we can drop as boilerplate. We need to preserve all substantive information: responsibilities list, requirements, skills, benefits, pay. Let's extract. First paragraph: "Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Bilingual Spanish Customer Service Representative working onsite in Allen Park, Michigan, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture." That's About the role prose. Next: "What You’ll Be Doing As a Bilingual Spanish Customer Service Representative, you'll play a meaningful role in helping people with mobility challenges access the support they need. As a trusted resource and problem solver, you'll deliver exceptional customer service through an innovative new program that connects with consumers using their preferred communication method—including phone, video chat, and online messaging. If you're passionate about making a difference while using the latest communication technology, this is an opportunity to have a real impact every day." Then "During a Typical Day, You’ll" list bullet-like sentences. We'll turn into

  • items. List: - Deliver an exceptional, relationship-driven member experience in every interaction, with a focus on building trust and loyalty. - Act as a guide and educator, helping members confidently navigate a modern, technology-driven platform. - Provide knowledgeable, personalized support and clear, actionable guidance tailored to each member’s needs. - Diagnose issues and resolve inquiries efficiently while teaching members how to avoid or manage similar issues in the future. - Collaborate with legacy application teams to troubleshoot and resolve complex or escalated issues. - Research and resolve billing, payment, and account-related concerns with accuracy and care. - Own the end-to-end member journey, determining the best resolution path or escalation point to ensure a seamless and satisfying experience. - Contribute innovative ideas and process improvements that elevate the program and strengthen member engagement and loyalty. Now "What You Bring To The Role" list: - High school diploma required; an associate or bachelor’s degree is a plus - Fluent in Spanish and English (both written and verbal) - 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing - A passion for exceptional customer service, the automotive industry, and cutting-edge technology - Excellent communication skills – both verbal and written - Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. We could split into Requirements (education, language, experience, passion) and Skills (communication skills, tech savvy). But we have separate Skills heading possible. Let's decide: Requirements: education, language, experience, passion. Skills: communication skills, tech/savvy. Thus: Requirements
    : - High school diploma required; an associate or bachelor’s degree is a plus - Fluent in Spanish and English (both written and verbal) - 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing - A passion for exceptional customer service, the automotive industry, and cutting-edge technology Skills
    : - Excellent communication skills – both verbal and written - Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. Now Benefits: list under "What You Can Expect": - Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors) -> This is pay, but also part of benefits? We'll treat pay separately. - Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options - Traditional 401(k) Retirement Plan - Vacation/Sick Time and Paid Holidays - Tuition Reimbursement and Training & Development Programs (Percepta College) - Employee Assistance Program (EAP) - Employee Discount Program - Award-Winning Employee Rewards & Recognition Program (Perci Perks) Now Pay: we already have pay info; we could put in Pay section: Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors). Schedule: none. Now About the role: combine initial paragraph plus Percepta description. Percepta description: "Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.Leave it better – We take ownership and leave every process, person, and place better than we found it.Win together – We succeed as one—celebrating, supporting, and showing up for each other.Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out." We need to preserve that. Could be a

    after the initial paragraph. Now ensure we removed EEO boilerplate and location code. Now produce HTML:

    About the role

    Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Bilingual Spanish Customer Service Representative working onsite in Allen Park, Michigan, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

    Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

    Responsibilities

    • Deliver an exceptional, relationship-driven member experience in every interaction, with a focus on building trust and loyalty.
    • Act as a guide and educator, helping members confidently navigate a modern, technology-driven platform.
    • Provide knowledgeable, personalized support and clear, actionable guidance tailored to each member’s needs.
    • Diagnose issues and resolve inquiries efficiently while teaching members how to avoid or manage similar issues in the future.
    • Collaborate with legacy application teams to troubleshoot and resolve complex or escalated issues.
    • Research and resolve billing, payment, and account-related concerns with accuracy and care.
    • Own the end-to-end member journey, determining the best resolution path or escalation point to ensure a seamless and satisfying experience.
    • Contribute innovative ideas and process improvements that elevate the program and strengthen member engagement and loyalty.

    Requirements

    • High school diploma required; an associate or bachelor’s degree is a plus
    • Fluent in Spanish and English (both written and verbal)
    • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
    • A passion for exceptional customer service, the automotive industry, and cutting-edge technology

    Skills

    • Excellent communication skills – both verbal and written
    • Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

    Benefits

    • Health/Dental/Vision/Life Insurance, with Flexible Spending Account (