Bilingual Spanish Customer Service Representative

About the role

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Bilingual Spanish Customer Service Representative working onsite in Allen Park, Michigan, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

Responsibilities

• Play a meaningful role in helping people with mobility challenges access the support they need.
• Deliver exceptional customer service through an innovative new program that connects with consumers using their preferred communication method—including phone, video chat, and online messaging.
• Act as a guide and educator, helping members confidently navigate a modern, technology-driven platform.
• Provide knowledgeable, personalized support and clear, actionable guidance tailored to each member’s needs.
• Diagnose issues and resolve inquiries efficiently while teaching members how to avoid or manage similar issues in the future.
• Collaborate with legacy application teams to troubleshoot and resolve complex or escalated issues.
• Research and resolve billing, payment, and account-related concerns with accuracy and care.
• Owning the end-to-end member journey, determining the best resolution path or escalation point to ensure a seamless and satisfying experience.
• Contribute innovative ideas and process improvements that elevate the program and strengthen member engagement and loyalty.

Requirements

• A high school diploma required; an associate or bachelor’s degree is a plus.
• Fluent in Spanish and English (both written and verbal).
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• A passion for exceptional customer service, the automotive industry, and cutting-edge technology.
• Excellent communication skills – both verbal and written.
• Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

Qualifications

• High school diploma required; an associate or bachelor’s degree is a plus.
• Fluent in Spanish and English (both written and verbal).
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• A passion for exceptional customer service, the automotive industry, and cutting-edge technology.
• Excellent communication skills – both verbal and written.
• Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

Skills

• Customer service skills.
• Problem-solving abilities.
• Technical proficiency with various communication tools.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Benefits

• Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Traditional 401(k) Retirement Plan.
• Vacation/Sick Time and Paid Holidays.
• Tuition Reimbursement and Training & Development Programs (Percepta College).
• Employee Assistance Program (EAP).
• Employee Discount Program.
• Award-Winning Employee Rewards & Recognition Program (Perci Perks).

Pay

Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors).

Schedule

Onsite position in Allen Park, Michigan.