Bilingual Customer Service Representative (Spanish)

Description

We're seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our Loan Servicing Department. You'll play a vital role in delivering exceptional service to our customers, ensuring their mortgage-related needs are met.

At This Role

• Provide exceptional customer service, addressing concerns and resolving issues with precision and care
• Aid in the administration of single-family home loans with accuracy and efficiency
• Actively listen to customers, offering education and support to help them navigate their mortgage journey
• Maintain the highest level of confidentiality and security when handling client information
• Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication

Requirements

• Bilingual in Spanish required
• Strong customer service and communication skills
• Ability to work in a fast-paced environment with multiple priorities
• Familiarity with mortgage terminology and processes preferred
• High school diploma or equivalent required

Salary Description

$19.00/hour