Bilingual Customer Service Representative (Spanish)

About the Role

As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad.

Compensation & Incentives

• Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually)
• Differentials: +10% Bilingual Skill; +10% for evening shifts; +20% for weekends

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating)
• 401(k) with up to 6% match, vested immediately
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually)

Professional Growth

• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills

Workplace Flexibility

• Complete in-office training, then opportunity to work 80% on-site and 20% off-site
• Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines
• Office Location: 3535 W Pipkin Rd, Lakeland FL 33811

Responsibilities

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations
• Problem Resolution: Resolve customer concerns, ensuring a positive experience
• Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions

Qualifications

• Minimum of 1 year of customer-facing experience required; 3+ years preferred
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided)
• High School Diploma or GED required; College degree preferred
• Fluency in Spanish and English required

Skills

• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms

Schedule

• Available to work evenings, weekends, and holidays