Bilingual Site Coordinator [Family Services, Resource Navigation, Client Services,]

About the role

Catholic Charities of Central Colorado is seeking a compassionate, organized, and bilingual (English/Spanish) Site Coordinator to serve as the first point of contact for families seeking support. In this role, you will create a welcoming environment, connect families with resources, coordinate on-site services, supervise and support volunteers, and help ensure daily operations run smoothly. The ideal candidate is service-oriented, trauma-informed, and passionate about strengthening families and helping the community thrive.

Key responsibilities

• Welcome and assist families
• Coordinate front desk operations
• Train and supervise volunteers
• Provide administrative and data support
• Coordinate donation efforts and special events
• Assist Spanish-speaking clients
• Partner with the Family Navigation team
• Responsible for answering and promptly returning all calls in a professional and timely manner
• Triage clients based on their needs, provide resource navigation, schedule appointments, and coordinate and assist with on-site services such as clothing closet, laundry, shower, etc.
• Responsible for the proper functioning and maintenance of front desk equipment and the security of confidential information
• Record volunteer hours in Get Connected database
• Provide administrative support for all Family Connections staff such as preparing for meetings, managing inventory, ordering office supplies, processing donations, coordinating feedback surveys, etc.
• Responsible for collecting, managing, and reporting on data related to clients served in Site Services and ensure data quality of program services in database
• Assist volunteers and team with Spanish-speaking clients who walk-in and during appointments, as needed
• Coordinate, execute, and develop reporting process for special projects/events (large donation events such as Just Between Friends, coat drives and handling of overflow donations, and other events)
• Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening and Support
• Work with Family Connections Director to promote the safety and security of families and other visitors through the active monitoring of potential threats, and development and adherence to safety protocols
• Coordinate donation drop-off, pick-up, and transfer of donations for delivery to Helen Hunt facility. Network with other agencies to handle overflow items
• Coordinate client intake information and feedback surveys

Qualifications

• Associate degree preferred or currently enrolled in higher education classes in human services field
• Two years of experience providing human services or customer service
• Bilingual English/Spanish proficiency required
• Valid driver's license and reliable transportation required
• Availability to work a flexible 40-hour workweek

Knowledge & skills

• Knowledge and understanding of trauma-informed care principles/practices; awareness and understanding of differences between crisis/emergency care, transformation/development theories and practices, and family strengthening approaches
• Ability to join with and implement a strengths-based approach to children and families
• Case management skills and ability to define, collaborate on, and facilitate attainment of stated goals
• Understanding of and compliance with confidentiality related to information and documents
• Strong computer skills including use of Microsoft Word, Excel, and database management systems
• Knowledge of Colorado Springs and other state and regional community resources
• Empathetic and compassionate approach, with excellent verbal and written communication, problem-solving, listening, organizational, and interpersonal skills, and the ability to establish and maintain positive work relationships
• Sensitivity to the cultural and socioeconomic background of the children and families being served, with the ability to establish, foster, and maintain effective working relationships with a variety of clients
• Self-directed work style, with the ability to work collaboratively as a flexible and adaptable team member
• Ability and willingness to work within the established structure of the Family Services Department
• Enthusiasm for and commitment to the principle of helping others to help themselves
• Demonstrated attention to detail, ability to follow directions and interpret policies and procedures to ensure compliance, ability to prioritize projects and follow through

Work environment

• A majority of the assigned duties are performed in an office environment
• The employee is subject to both inside and outside environmental conditions
• Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position

Compensation

The salary range for this position is $17.65 - $19.60 / hour. Starting pay is determined based on directly related experience, qualifications, demonstrated skills, and the ability to perform the responsibilities of the position. Candidates with extensive directly related experience and a strong alignment with the role may be considered toward the upper end of the range.

Schedule

Full Time, 40 hours per week. Monday–Friday, 8:00 a.m.–4:30 p.m. A flexible schedule is required and may include up to 1–2 evenings per week and one weekend day per month to support operations, family engagement activities, and program events.

Benefits

• 17 paid holidays (approximate) annually
• 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority
• Spiritual Enrichment (2 hours monthly)
• Your Birthday! (Take a paid day off during your birthday month)
• Employee Assistance Program
• Dental Insurance
• Medical Insurance
• Vision Insurance
• $2,000 Dependent Life Insurance for spouse and each eligible child
• Short-term Disability Insurance after 30 days of employment
• Long-term Disability Insurance after 6 months of employment
• Workers' Compensation Insurance
• Life Insurance
• $50,000 Term Life/AD&D Insurance
• Pension Plan (6% of wages plus interest) with 20% vesting after each year of service
• Option to participate in 403(b) Tax Deferred Annuities
• Public Service Loan Forgiveness qualified employer