Bilingual PSA/QA Coordinator

About the role

EnCircle’s Transitional Foster Care program is part of our Immigration and Refugee Services division. This program is in partnership with Lutheran Immigration and Refugee Services (LIRS) and serves unaccompanied children (UC) in the custody of Office of Refugee Resettlement and are now living with foster families.

Responsibilities

• Monitor the implementation of ORR UC policies and procedures, including compliance in case management, case documentation, and staff training requirements.
• Conduct regular internal reviews of case files, minimum quarterly, (UC Portal files, physical binder and Credible), as well as any other standard focal areas associated with ORR P&P and state policy.
• Analyze ORR and state policy and procedure updates and translate into practical operationalization for program staff by developing and revising program policies and procedures with management approval.
• Aid Program management in preparation for ORR, Global Refuge and state licensing audits. Main point of contact for any PCAN audits.
• Primarily responsible for the preparation of Corrective Action Plans (CAPS) issued to the program.
• Responsible for completing and documenting announced and unannounced rounds of the facility when minors are on site as well as when they are not.
• Maintain the grievance box and respond to any grievances within policy timeline.
• Complete all Data Requests related to PSA from ORR or Global Refuge by the designated timeline.
• Develop and present PSA orientation upon minor’s admission and every 90 days thereafter.
• Conduct and document Sex and Labor Trafficking workshop to minors within first week of admission and every 90 days thereafter.
• Serve as primary point of contact with LIRS Program Officer for PSA and ORR’s Prevention of Sexual Abuse Compliance Manager who is responsible for compliance with the IFR and related policies. Responsible for communicating all updates with PM/PD.
• Aid Program Manager/Director and Administrative Assistant regarding required Onboarding training for new employees; complete 30 day check-ins to determine completion.
• Ensure all staff complete the PSA refresher training every 6 months.
• Assist with accreditation paperwork through revising or creating policies and forms to meet the current accreditation entity’s requirements.

Requirements

Must provide child-facing services on site. The PSA/QA Coordinator will be responsible for compliance with ORR and state licensing policies. This involves the management of formal internal quality assurance processes, up-to-date knowledge of federal and state policy and procedures, and communication with stakeholders on internal quality assurance efforts. This position is expected to function effectively with limited supervision while following the guidelines given on procedures, along with agency, federal, and state licensing regulatory requirements.

Qualifications

• Bachelor’s degree in behavioral sciences, human services, or social service fields; OR
• Bachelor's degree in business administration or management AND
• At least 1 year of experience working with child welfare standards, best practices, or quality assurance or compliance

Skills

• Trauma-informed training for serving immigrant or vulnerable populations, preferred
• Prior experience working with immigrant and/or refugee populations, preferred
• Excellent verbal and written communication skills, including interpersonal communication, group leadership skills, public speaking, and clinical and persuasive writing skills
• Ability to work under stress or in a fast-paced environment, including crisis situations
• Exercising a high level of confidentiality is paramount
• Computer literacy and typing skills sufficient to perform essential job functions
• Valid Driver’s License, proof of automobile insurance and positive driving record to transport minors in own vehicle if needed, required

Benefits

• Competitive salary starting at $67,000
• Health coverage options: medical, dental, vision, disability, life, accident, hospital, critical illness, pet
• Financial benefits: 401(k) with match, retention bonus, early wage access via DailyPay
• Time off & well-being support: generous PTO, paid holidays, employee assistance program & chaplain services, educational assistance, professional development, Calm app access (for you, friends & family)

Pay

Competitive salary starting at $67,000

Schedule

Monday-Friday, 8:00AM-4:30PM. Weekends and evenings on occasion/on call; need for flexibility.

Driving Specific

• Must not have any of the following violations within the last 5 years:
• Reckless driving, including speeding 20mph or more over the posted speed limit.
• Driving under the influence/impaired/intoxicated or refusing a blood/breath test.
• Manslaughter or negligent homicide.
• Driving after being declared a habitual offender.
• Driving on a suspended or revoked license.
• Driving a commercial motor vehicle while disqualified, under the influence, with a blood alcohol level of .04 or higher, refusing a blood/breath test, or violating an out-of-service order.
• Injuring a person while racing - felony.
• Failure to stop at the scene of a crash where there is injury, death, or property damage of $1000 or more. Emergency vehicle violation - death.
• Vehicular assault or willful stopping, impeding, or damaging a vehicle.
• Blocking access to the service facility.
• Attempting to elude police.
• Operating an unsafe vehicle.
• Vulnerable Road User – Death.

• Must not have any of the following violations within the last 3 years:
• Passing a stopped school bus.
• Careless driving.
• Three or more minor moving violations within the last three years.