QA Coordinator

About the role

Join one of the fastest-growing independently owned distributors in Northern California! We are seeking a full-time Quality Assurance Coordinator to support the QA Supervisor in ensuring the smooth and efficient execution of quality assurance processes within the organization.

Responsibilities

• Process the identification, logging, and resolution of all internal and external customer errors related to warehousing, delivery, and UET processes.
• Execute the quality assurance process for UET and customer error management, including maintaining a comprehensive log of all errors and follow-up to ensure effective resolution.
• Collaborate with warehousing and delivery teams to ensure that all processes and practices meet the established quality standards.
• Affiliate in reporting and communicating all UET/customer errors, facilitating transparency and knowledge sharing throughout the organization.
• Maintain performance metrics in ERP systems and cross-reference UETs in Solar and Phocas to identify and correct any errors.
• Support a culture of continuous improvement, driving initiatives that aim to eliminate UET and enhance customer satisfaction.
• Adhere to compliance with industry regulations and warehousing and delivery operations standards.
• Perform regular cycle counting to verify inventory accuracy and identify discrepancies.
• Run inventory adjustment reports and check variance reports to maintain inventory integrity; verify and research all large adjustments.
• Share reports, results, and findings with the QA Supervisor; aid in identifying issues and troubleshooting.

Qualifications

• Strong understanding of, and experience with, warehouse operations, including receiving, stocking, picking, staging, dispatch, inventory management, etc.
• Attention to detail related to documenting errors, tracking resolutions, and ensuring data integrity.
• The ability to collaborate, convey information clearly, facilitate knowledge sharing, and foster a collaborative environment to address errors and implement improvements.
• Proficient at proactively driving initiatives aimed at enhancing customer satisfaction.
• Good understanding of inventory control processes, including accuracy verification, discrepancy identification, and management strategies.

Education and/or Experience

• A high school diploma or equivalent as determined by the company.
• 2-3 years of related experience working in similar or related industry.
• Additional education may be substituted for years of work experience.

Computer Skills

• Basic or better knowledge of personal computers and peripherals, word processing and spreadsheet software, e-mail and the Internet.
• Familiarity with Microsoft Office and using the internet.

Other Skills and Qualifications

• Experience operating in an ERP environment; experience in Epicore is strongly preferred.
• Experience with Radio Frequency (RF) and warehouse management preferred.
• Comfort using heavy, as well as office machinery.
• Demonstrated ability to communicate clearly and concisely in both written and verbal formats.
• Good understanding of industry best practices, regulations, and standards.
• Ability to work a Monday - Friday 7:30 a.m. - 4:00 p.m. schedule. Overtime may be required as needed.

Benefits

Competitive Pay: $28.92 - $31.00 per hour, depending on experience
Bonus Opportunities
Medical, Dental, Free Vision Insurance with buy-up options
401k with Employer Match
Basic Life Insurance, AD&D, and LTD Insurance
Paid Major Holidays and Paid Time Off
Employee Wellness Programs
Commuter Benefits
Fringe Personalized Lifestyle Benefit