Bilingual Patient Services Representative

Under the direct supervision of the Practice Manager, this hourly clerical position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges, and payments. Cross-training in multiple administrative support functions including medical records, scanning, PHI requests, and messaging to both clinical and non-clinical staff is required.

Responsibilities

• Interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.
• Schedule patient appointments under administrative guidelines.
• Problem-solve and apply critical thinking skills.
• Explain policies and procedures to patients and staff.
• Interview patients to obtain personal and financial information.
• Understand and maintain patient confidentiality.
• Utilize PMG System to:
  • Schedule patient appointments.
  • Update patient demographics and insurance information.
  • Post copays.
  • Query for patient financial records.
• Utilize EMR System to:
  • Update patient records.
  • Scan documents into patient charts in a timely manner.
  • Query patient information.
  • Extract medical records for PHI requests.
  • Message providers and staff.
• Perform accurate cash management and transaction procedures.
• Perform other duties as assigned.

Requirements

• One year of clerical experience in a medical office setting required; other related experience may be considered.
• High School Diploma or GED certificate required.
• Ability to sit, stand, and walk for long periods of time.
• Ability to read and understand the English language.
• Excellent verbal communication skills.
• Ability to work with changing priorities.
• Excellent organizational, problem-solving, and critical thinking skills.
• Ability to interact with individuals of all cultures and levels of authority.
• Ability to maintain confidentiality.
• Ability to function as part of a team and demonstrate initiative.
• Basic medical terminology (knowledge can be obtained through formal classes or work experience).
• Knowledge of medical office software for updating patient demographic information, posting charges, and copays.

Preferred Skills

• Proficient in use of all computer software utilized in practice.

Core Values

• Patient First – An approach to care that prioritizes the well-being and desires of the patient.
• Build not Blame – Focusing on improving processes rather than assigning fault.
• Integrity and Honesty – Fostering openness, fairness, and judicious use of resources.
• Cooperation and Flexibility – Functioning as part of an interdependent team, committed to assisting beyond job descriptions.
• Culturally Sensitive – Increasing understanding and effective interaction across cultures while being aware of one’s own cultural biases.

Kintegra Health is a community-sponsored, family-centered provider of healthcare, health education, and preventive care services. We prioritize alignment with our core values and mission to serve all individuals, regardless of ability to pay.