Bilingual Patient Services Representative

About the role

The position involves providing high-quality, efficient service to patients by greeting, registering, and scheduling appointments. It includes verifying patient demographic and billing information in the EMR system, monitoring waiting areas and communicating delays, and identifying insurance types and confirming eligibility based on patient coverage. The role is based in Chicago.

Responsibilities

• Deliver excellent patient service during appointments and check-ins
• Register patients accurately and verify insurance coverage
• Manage waiting areas and inform patients of delays

Qualifications

• 2+ years of medical office experience preferred
• Proficiency with EHR systems and Microsoft Office

Skills

• Bilingual abilities in English/Spanish or English/Polish preferred
• Strong communication, customer service, and interpersonal skills

Benefits

• Dental coverage
• Medical coverage
• Vision coverage
• Retirement coverage
• Disability coverage