Bilingual Patient Appointment Scheduler

Responsibilities

• Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
• Participates in clinic and market education, training, and meetings as needed and/or required.
• Communicate with outside physician offices when needed to clarify referral issues.
• Communicate with clinical staff to promote team awareness.
• Maintains knowledge and ensures procedures are followed including referral guidelines, policies, privacy, and confidentiality.
• Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
• Works independently.
• Ensures accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
• Retains and utilizes knowledge of insurance policies and procedures.
• Performs other related duties as assigned.

Requirements

• A High School Diploma/GED or equivalent experience.
• One to two years of Health Care related experience.
• Must be Bilingual in English and Spanish.
• Knowledge of medical terminology.
• Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook.
• Effective verbal and written communication skills.
• Strong customer service skills.