Bilingual Medical Scheduler

About the role

The Scheduler is responsible for checking out patients and understanding patient needs to successfully organize and schedule procedures accordingly and promptly.

Responsibilities

• Communicates with all appropriate parties regarding patient and procedure
• Follows-up and ensures all documentation is obtained
• Verifies if all authorizations have been obtained prior to scheduling procedures
• Schedules and/or reschedules patient follow-ups and procedures
• Covers transportation for our procedure patients, if needed
• Informs and provides patient with necessary information and instructions prior to procedure date
• Follows-up on all Canceled or No-Show Patients
• Check-out patients
• Sends prescriptions to pharmacy via fax or e-mail
• Moves patients through appointments as scheduled
• Answers telephone and deals with inquiries
• Updates patients’ information into database
• Scans and files into patient docs on eCW H&P, Orders, Procedure Document, and prescriptions, if applicable under RX folder
• Manages filing and record keeping activities
• Updates daily log for all patients’ office visits
• Updates daily log of all patients who have confirmed procedures
• Sets information to verification department for pre-authorization
• Ensures completeness and accuracy of patients’ forms
• Reports statistics as required
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
• Travels as necessary to other facilities
• Other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
• Strong attention to detail: being careful about detail and thorough in completing work tasks
• Exceptional customer service and phone etiquette
• Ability to communicate professionally with patients
• Energetic with a desire to learn and develop new skills
• Ability to travel between various locations if needed

Education and Experience

• High School diploma or GED
• Six (6) months of experience in a medical office scheduling setting

Benefits

• 3 Medical Plans
• 2 Dental Plans
• 2 Vision Plans
• Employee Assistant Program
• Short- and Long-Term Disability Insurance
• Accidental Death & Dismemberment Plan
• 401(k) with a 2-year vesting
• PTO + Holidays