Bilingual Medical Scheduler (Spanish)

Responsibilities

• Schedule, reschedule and cancel exams for patients.
• Perform pre-registration, fax and scan documents.
• Handle customer service-related requests.
• Communicate preparations.
• Handle call backs.
• Perform various other clerical tasks for individuals who speak English or a secondary language for which you have been identified as being fluent.
• Display excellent communication skills and telephone etiquette.
• Place outgoing calls to schedule patient exams when receiving scripts and electronic orders.
• Answer incoming and place outgoing calls in a courteous and professional manner—identify self and company.
• Place calls to referring physicians for patients expressing difficulty with scheduling.
• Maintain self-control when dealing with difficult patients and/or situations.
• Show care and compassion for all callers.
• Maintain good rapport with referring physicians, secretaries and clinical site staff.
• Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Update account information at the point of scheduling.
• Properly schedule all procedures.

Skills

• Knowledge of medical insurance plans.
• Ability to pre-register and schedule patients rapidly and accurately.
• General knowledge of computers and Microsoft Office software.
• Provides clear written and verbal communication.

Qualifications

• Proficiency in using a personal computer and Microsoft Office.
• Effective organizational skills and attention to detail.
• Demonstrate a high-level of integrity, confidentiality and business ethics.

Pay rate: $19.00 per hour