Bilingual Medical Procedure Scheduler

This Work from Home position requires that you live and work within 60 miles of an HCA Healthcare Hospital (locations include FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

About the role

As a Bilingual Medical Procedure Scheduler, you will schedule patient testing, procedures, and admissions; obtain pre-certification/authorization numbers and enter them into the scheduling or registration system; collect and enter accurate insurance information; and handle incoming phone calls.

Responsibilities

• Answer incoming calls in a timely and professional manner
• Schedule all patients for ancillary, surgical, and medical testing/procedures through the applicable scheduling module (e.g., Meditech)
• Select accurate insurance carrier plans and inform the patient or physician office staff of any out-of-network carriers
• Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module
• Ensure that any edits are performed in the scheduling module
• Ensure physician orders are indexed appropriately
• Maintain knowledge of scheduling reports for the next day to ensure department readiness in the event of unscheduled Meditech downtime
• Work closely with physician office staff to ensure pre-cert/authorization numbers are entered in the scheduling or registration system
• Consistently select the correct patient medical record number
• Maintain open communication with registration staff regarding unscheduled patients to ensure appropriate testing and availability
• Utilize appropriate methods/tools to communicate with Patient Access and other facility departments as necessary
• Edit medical accounts to appropriate status per facility or SSC standards and guidelines
• Receive, maintain, and index physician orders per facility and SSC standards and guidelines

Requirements

• Minimum of one year of related experience required, preferably in medical procedure scheduling
• Wired high-speed internet (25 MB download / 15 MB upload) required for work from home
• Must live within a 60-mile radius of an HCA Hospital

Benefits

Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.