Bilingual Medical Procedure Scheduler

This Work from Home position requires that you live and perform the duties within 60 miles of an HCA Healthcare Hospital (locations include FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

About the role

As a Bilingual Medical Procedure Scheduler at Parallon, you will schedule patient testing, procedures, and admissions; obtain pre-certification/authorization numbers; enter accurate insurance information; and handle incoming phone calls. HCA Healthcare has committed up to $300 million in programs to support team members over three years.

Responsibilities

• Answer incoming calls in a timely and professional manner
• Schedule all patients for ancillary, surgical, and medical testing/procedures through the applicable scheduling module (e.g., Meditech)
• Select accurate insurance carrier plans and inform patients or physician office staff of out-of-network carriers
• Inform physician office staff or patients of testing requirements per scheduling module instructions
• Ensure edits are performed in the scheduling module and physician orders are indexed appropriately
• Maintain knowledge of scheduling reports for the next day to ensure department readiness during unscheduled Meditech downtime
• Work closely with physician office staff to ensure pre-cert/authorization numbers are entered in the scheduling or registration system
• Consistently select the correct patient medical record number
• Maintain open communication with registration staff regarding unscheduled patients to ensure appropriate testing and availability
• Utilize appropriate methods/tools to communicate with Patient Access and other facility departments
• Edit medical accounts to appropriate status per facility or SSC standards and guidelines
• Receive, maintain, and index physician orders per facility and SSC standards and guidelines

Requirements

• Minimum of one year of related experience, preferably in medical procedure scheduling
• Wired high-speed internet (25 MB download / 15 MB upload)
• Must live within a 60-mile radius of an HCA Healthcare Hospital

Benefits

Parallon offers a total rewards package supporting health, life, career, and retirement, including:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits
• Wellbeing support, including free counseling and referral services
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
• Flexible spending accounts and preferred banking partnerships
• Retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing
• Additional benefits: fertility and family-building support, adoption assistance, life insurance, supplemental health protection plans, auto/home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.